Job DescriptionSAIC is seeking a
Service Transition & Capability Delivery Manager in Colorado Springs, CO.The Service Transition & Capability Delivery Manager is the primary owner of project management and the end-to-end process for delivering new or changed IT capabilities into the N&NC operational environment. This role leads the full Service Transition lifecycle:
Change Management, large-scale projects/technical refresh, Service Asset and Configuration Management (SACM), and Service Validation and Testing (SVAT); in accordance with ITIL best practices and Task Order requirements.
TheService Transition & Capability Delivery Manager owns the structured process that takes approved capabilities from design through build, test, release, and early-life support to successful customer acceptance, while ensuring configuration integrity, asset accountability, and mission protection. This position remains accountable for translating inputs into executable transition and delivery outcomes.
ResponsibilitiesProject Management & Capability Delivery Ownership (Core Accountability)- Serve as the primary owner of project management for all large-scale changes and capability deliveries under the Task Order.
- Own and execute the end-to-end capability delivery process: planning, coordination, build, evaluation, testing, release, early-life support, and formal customer acceptance.
- Develop, maintain, and update comprehensive Project Plans (schedule, milestones, dependencies, Service Design, Deployment Strategy, Service Validation and Test Plans, and Project Closure Report).
- Post plans to the TO Management Portal, keep them current when environmental changes occur, and document rationale, sustainment costs, and Total Cost of Ownership (TCO) impacts.
- Integrate third-party hardware/software: lead project integration, technical configuration changes (network boundaries, storage, Active Directory, virtual servers, etc.), CAB compliance, and technical management support.
- Conduct technical reviews of Service Design Packages, Release and Deployment Packages, and Service Validation and Transition Plans.
- Provide proposed sustainment costs/impacts and ensure transition activities continue until service operations accept the service and the customer validates all requirements have been met.
- Identify and communicate technical integration risks to the Government.
Service Asset and Configuration Management - SACM Serve as (or designate and oversee) the Equipment Control Officer (ECO) for the assigned Defense Reporting Activity (DRA); maintain full accountability of Accountable Property in accordance with DoD, Air Force, and N&NC directives.
- Coordinate Report of Survey (ROS) actions and assist the N&NC Accountable Property Officer (APO) with management, accounting, and quarterly inventories of IT infrastructure equipment.
- Operate warehouse functions (store, inventory, package, ship, receive, deliver); process RMAs; complete AFEMS-AIM / DPAS paperwork per AFMAN 17-1203; and provide vehicle support for relocation of IT assets (including heavy equipment).
- Ensure timely turn-in of retired assets to DLA Disposition Services (within 60 calendar days) with hard drives wiped.
- Develop and maintain the Configuration Management Database (CMDB) for all Government-identified CIs.
- Develop, implement, and maintain the Lifecycle Technical Refreshment Plan (including disposition planning) based on DoD guidance and vendor end-of-life/end-of-support announcements; propose optimized hardware, software, and vendor solutions.
- Maintain software and licensing in a secure, dual-location Definitive Media Library (DML).
Service Validation and Testing - SVAT- Provide, integrate, and manage SVAT activities to meet Government outputs and Change Management requirements.
- Develop and document SVAT Plans for significant changes or new services; coordinate with and present to Government engineering boards for acceptance.
- Review third-party SVAT Plans, participate in engineering/release boards, and verify satisfactory results prior to acceptance into O&M sustainment.
- Leverage the Test and Integration Laboratory (TIL) on PSFB for interoperability, enhancement, and new-technology testing against the N&NC baseline (all non-standard changes tested in the TIL unless a justified exception is approved).
- Include validation/testing information in all Change Requests and produce evaluation reports for third-party SVAT Plans.
Cross-Functional Coordination- Receive strategic design direction and requirements from Task 2 (Service Design) and improvement recommendations from Task 6 (Continual Service Improvement); translate these into executable transition plans and delivery outcomes.
- Ensure all Service Transition and capability delivery activities protect and support N&NC mission requirements.
- Produce all required deliverables on schedule and to quality standards.
QualificationsRequired Qualifications- Bachelor's degree in Information Technology, Computer Science, Information Systems, Project Management, or related field (or equivalent combination of education and experience).
- Minimum 8-10 years of progressive IT service management experience, with at least 5 years owning project management and capability/service delivery in an ITIL-aligned environment.
- ITIL 4 Managing Professional or ITIL Expert (Service Transition focus preferred).
- PMP or equivalent project management certification.
- Demonstrated ownership of end-to-end project delivery for technical refresh, modernization, or large-scale IT changes in complex enterprise environments.
- Hands-on experience with Change Management, Configuration Management (CMDB), Release & Deployment, and Service Validation & Testing.
- Experience with DoD or federal IT asset accountability, inventory, and property management (AFEMS-AIM, DPAS, or equivalent preferred).
- Strong command of ITIL Service Transition processes and the ability to operationalize them in a mission-critical setting.
- Excellent stakeholder management, facilitation, and written communication skills (RFCs, project plans, board briefings, risk reports).
- Ability to obtain and maintain the required security clearance.
- Valid driver's license and ability to operate vehicles for IT asset transport.
Preferred Qualifications- Prior experience supporting NORAD & USNORTHCOM (N&NC), Air Force, or comparable combatant-command environments.
- Experience as Equipment Control Officer (ECO) or direct support to an Accountable Property Officer.
- Familiarity with AFMAN 17-1203 and DLA Disposition Services processes.
- Experience operating or leveraging an enterprise Test and Integration Laboratory.
- CompTIA Security+ or higher DoD 8570/8140-compliant certification.
- Clear ownership mindset for project management and capability delivery processes.
- Ability to translate strategic design and improvement inputs into controlled, executable transition plans.
- Rigorous process discipline in change, configuration, and release environments.
- Strong risk identification, mitigation, and communication skills.
- Asset accountability and physical logistics management.
- Technical fluency sufficient to review designs, configurations, and test outcomes across network, systems, storage, virtualization, and identity domains.
- This position is the single point of accountability for ensuring that every new or changed capability is delivered into the N&NC environment in a controlled, validated, sustainable, and mission-aligned manner.
