Toromont Energy Systems

Service Supervisor

Toromont Energy Systems • $78K — $98K *
Gogama, ON P0M 1W0In-Person
Technical Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Minimum post-secondary education
  • At least 3 years of experience in a supervisory position
  • Strong leadership and team management skills
  • Ability to deliver high-quality customer service
  • Familiarity with financial implications of service operations

Responsibilities

  • Model safe and environmentally sound work behaviors
  • Provide excellent customer service and schedule work orders
  • Promote customer satisfaction and follow up on repairs
  • Train and coach team members to exceed expectations
  • Create quotes and prepare invoices for customers
  • Manage work-in-progress and ensure contamination control
  • Identify issues and initiate corrective actions on the shop floor

Benefits

  • Working for a leading equipment dealer with premium Caterpillar brand
  • Focus on safety and well-being as a top priority
  • Opportunities for continuous learning and development
  • Flexible work schedules across multiple locations
  • Competitive total rewards including benefits and premiums
Full Job Description
The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share.

** Please note this role will be Fly in Fly out rotational **

Pay Type

Full Time, Permanent

Compensation

$78,705.00 to $98,380.00

The listed wage is just one component of our total rewards package, and eligibility to additional premiums may be available.

As a Service Supervisor, YOU will experience:

  • Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
  • Working for the best in class equipment dealer and with the premium Caterpillar brand
  • Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
  • Competitive total rewards including: wages, benefits, and premiums (as eligible)
  • An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada


In a typical day, YOU will:

  • Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
  • Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
  • Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
  • Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
  • Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
  • Create quotes and review and prepare invoices for internal and external customers
  • Manage work-in-progress (WIP) and contamination control
  • Investigate and report accidents or near misses
  • Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
  • Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training
  • Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures


Must-haves for this role:

  • Minimum post-secondary education
  • Minimum 3 years of experience in a supervisory position


About Toromont Energy Systems

Toromont Energy Systems is a division of Toromont Industries Ltd. that specializes in the sale, rental, and servicing of power systems equipment, including diesel and natural gas engines, generators, and related components. The company serves a variety of industries, including mining, oil and gas, construction, and agriculture, among others. Toromont Energy Systems is headquartered in Concord, Ontario, and has locations throughout Canada.
Learn more about Toromont Energy Systems
Size
100 employees
Industry
Manufacturing & Automotive
Founded
1988
NASDAQ
TIH
* Ladders Estimates

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