Corning Incorporated

Service Quality Architecture Lead

Corning Incorporated$107K — $148K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • BS in Business or Engineering with 5+ years in telecommunications or related industry
  • Supervisory and/or project management experience of 5+ years
  • Strong communication and collaboration skills at all organizational levels
  • In-depth knowledge of fiber optic products and cabling systems
  • Ability to prioritize multiple tasks effectively
  • 3+ years of hands-on data analysis experience using tools like Excel or Power BI

Responsibilities

  • Promote a No-Fail Service Quality Architecture within Engineering Services
  • Maintain a Service Quality Architecture Playbook for all services
  • Identify and update Critical-to-Quality elements for each service
  • Develop metrics and maintain a scorecard for service areas
  • Report SQA activities and major initiatives to ES staff monthly
  • Establish forecasting models related to Service Quality Architecture
  • Enhance field issue processes to expedite quality issue resolution
  • Utilize learnings from deployments to improve service quality and reductions costs
  • Drive continuous improvement in processes and products
  • Identify opportunities for new for-fee service offerings

Benefits

  • Company-wide bonuses and long-term incentives tied to business performance
  • 100% company-paid pension benefit and matching 401(k) contributions
  • Comprehensive health benefits including medical, dental, and vision
  • Paid parental leave and family building support
  • Recognition program to celebrate employee contributions
Full Job Description
Requisition Number: 76772

Purpose of Position

Lead Engineering Services activities on the quality of the services provided to our internal and external customers. The role focuses on both reactive needs (ex: field issues) and proactive/predictive actions to best support the needs of Corning Optical Communications (COC) and our customers.

Major Roles and Responsibilities
  • Adopt and promote a No-Fail Service Quality Architecture within ES
  • Maintain an Engineering Services (ES) Service Quality Architecture (SQA) Playbook for all ES services (free and for-fee services). Work with the managers of each ES group to determine the appropriate level of SQA needed for each of their services, then document and track adherence to the Playbook.
  • Determine and continually update the Critical-to-Quality (CTQ) elements of each ES service area
  • Determine the appropriate metrics and KPI's needed for each ES service area and maintain a scorecard
  • On a monthly basis or as directed, report to the ES staff on SQA activities, major initiatives, and scorecard.
  • Establish and maintain forecasting models as needed as related to ES SQA
  • Ensure alignment of Engineering Services' groups to establish robust field issue processes that will enable quicker understanding of potential quality issues and resulting actions by COC stakeholders
  • Investigate and utilize learnings from recent deployments to drive quality and process improvements to improve installation and repair processes that will increase our ability to service major customer deployments. Ultimately, improve the end-customer and installation contractor experience while lowering Engineering Services' and COC's remediation costs.
  • Drive continuous improvement activities for process and product. Ensure that any discovery of new products, improved products, and cost reductions is documented and pursued.
  • Identify any new for-fee services opportunities that will proactively address deployment quality and speed
  • Recommend to ES Leadership opportunities to utilize DMAIC, DESGN, LEAN or any other quality tools and methods to address issues and new opportunities


Education and Experience: Required
  • BS in Business or Engineering Related Studies with 5+ years of telecommunications, data center, or related industry experience
  • 5+ Supervisory and/or Project management/project coordination experience with limited oversight
  • Demonstrated ability to effectively communicate and collaborate with stakeholders at all levels of the organization.
  • Strong knowledge of fiber optic products, structured cabling systems, and related installation practices
  • Demonstrated ability to prioritize and handle multiple tasks simultaneously
  • 3+ years of hands-on data analysis experience using tools such as Excel, Power BI, or equivalent platforms; ability to translate quality metrics, KPI trends, and scorecard data into actionable insights for leadership


Education and Experience: Desired
  • Plant Quality Architecture (PQA) experience


This position does not support immigration sponsorship.

The range for this position is $107,662.00 - $148,035.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.
  • Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
  • As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
  • Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
  • Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

About Corning Incorporated

Corning Life Sciences provide high quality, innovative products for life science applications enabling people around the world to make and deliver life changing discoveries.

Corning Incorporated Careers

Join the visionary team at Corning Incorporated, a leader in materials science that has continually transformed industries and everyday life around the globe. At Corning, you will find a company committed to enhancing growth, innovation, and leadership within its workforce. This is an unparalleled opportunity to become part of a professional network that is dedicated to pioneering advancements in technology and science. Work You’ll Do At Corning Incorporated, your work will directly contribute to the company’s mission of delivering high-tech solutions in industries such as telecommunications, life sciences, and automotive. You will collaborate with some of the brightest minds in the industry, utilizing your skills to foster innovation and drive significant impacts on a global scale. Join our diverse team and embrace the challenge of developing unique solutions that make a difference in people’s lives every day. Corning’s inclusive culture and commitment to diversity training ensure that every team member’s voice is heard and valued, enhancing our collaborative environment. Career Growth and Opportunities Corning is dedicated to the professional growth of its employees, offering a wide range of job opportunities and career paths in various fields. Whether you are seeking a position in engineering, research, manufacturing, or business management, Corning provides the resources and support to thrive in your career. Internship programs at Corning are crafted to provide students and recent graduates with hands-on experience, valuable networking opportunities, and a chance to make substantive contributions to ongoing projects. These internships often lead to full-time employment, thanks to the skills, experiences, and relationships developed during this critical period. Benefits and Culture Choosing a career at Corning Incorporated means opting for a life of innovation and continuous learning. The company offers competitive benefits designed to support the health, well-being, and financial security of its employees and their families. From comprehensive health care options and retirement plans to employee discounts and wellness programs, Corning is committed to enriching the lives of its team members. Our culture thrives on creativity, integrity, and dedication. We believe in the power of collaboration and are committed to maintaining a supportive environment where you can grow your career and feel an integral part of our success. Join Our Team Explore the numerous job opportunities at Corning Incorporated and find the position that aligns with your career ambitions and expertise. We are continuously hiring new talent and look forward to reviewing your resume and preparing you for an interview where you can showcase your unique qualifications. Stay Connected Keep up to date with the latest developments and career tips from Corning Incorporated by subscribing to our careers blog. Gain insider perspectives that can help you navigate your professional journey effectively. Apply Today Are you ready to advance your career at a company that is at the forefront of technological innovation? Search Corning jobs now and join a team that is reshaping industries and improving lives through material science. SEARCH CORNING JOBS At Corning Incorporated, we’re more than just a company – we’re a community. Harness the power of our collective knowledge and skills to propel your career forward. Discover the impact you can make on the world with Corning.
Learn more about Corning Incorporated
Size
61,200 employees
Market Cap
$26.8 billion
Industry
Net Income
$512 million
Founded
1851
5 Year Trend
+8.4%
Revenue
$11.3 billion
NASDAQ

Similar Jobs

More Jobs at Corning Incorporated

More Telecommunications & Hardware Jobs

Find similar Service Quality Architecture Lead jobs: