The Service Portfolio Manager is responsible for overseeing the service lifecycle of all installed ZincFive systems through the direct coordination of the Customer Project Managers and the Strategic Projects Director. The position may be performed remotely from home or onsite in headquarters in Tualatin, Oregon and reports to the Director of Global Service Operations.
Service Portfolio Manager Job Duties:- Leads and supports Customer Project Manager team to ensure completion of battery system installation, commissioning project, and strategic projects
- Provides monthly reporting to the Director of Global Service Operations for identified Key Performance Indicators
- Responsible for implementing a web-based service management system that provides a real-time resource for equipment status, service history, key customer information, and the ability to generate summary reports for both internal and external distribution
- Provides direct review and development of applicable action items in response to project feedback and evaluation
- Cooperates and works closely with internal and external stakeholders associated with both the installation and commissioning of ZincFive systems, as well as specified strategic projects
- Organizes and facilitates meetings with Customer Project Managers in order to ensure that the necessary resources are available to support planned projects.
- Advises the Director of Global Service in areas of Field Service Personnel staffing needs
- Visits key customers and projects in the field, with up to 25% travel
- Partners closely with Sales, Marketing, Operations, Service and Engineering to ensure the successful projected lifecycle of ZincFive systems
Job Requirements:- Bachelor's degree in electrical engineering, power systems or a related field, or equivalent years of experience
- 5+ years experience in customer project management
- Minimum 3 years of experience in customer project management for power systems or data center background
- Previous supervisory/management experience
- Excellent customer management skills for both verbal and written communication
- Proficient in Microsoft Office and Project as well as other software required for project management
- Excellent attention to detail
- Excellent time management and organizational abilities
- Excellent interpersonal skills
- Must have proven experience in managing complex projects from all project management aspects
- Ability to work with multiple stakeholders to manage projects to completion
- Ability to coordinate efforts of various teams to provide the right skills at the right time for successful project management
- Experience with and ability to manage project change management and risk mitigation
- Monitor existing workflow, processes, and industry trends to suggest areas of potential improvement
Preferred Experience/Skills:- PMP certification
- Software implementation experience
Key Competencies: - Attention to detail
- Communication skills - verbal and written
- Customer service oriented
- Teamwork
Physical Requirements and Working Conditions:- Work involves extended periods of sitting at a computer, some repetitive motion, and lifting up to 15 pounds occasionally
- Ability to travel by air, train, bus and car
- Normal and home office environment
- Must be able to wear required PPE on the face and body
Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role.
In addition, the successful candidate for this position will become eligible for a comprehensive set of outstanding benefits, including medical, dental, vision, life insurance, 401k, paid sick time, paid time off for vacation, paid holidays, paid community service days, professional/personal learning program, and applicable state/federal paid family leave.
