Southland Industries Inc.

Service Operations Manager

Southland Industries Inc. • $100K — $120K *
Phoenix, AZ 85032In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Business Administration, or related field preferred; applicable experience is acceptable.
  • 10+ years of service management experience, particularly in control systems or HVAC, including people management.
  • Significant experience managing a service business generating over $5M in revenue.
  • Strong collaborative skills to create results-driven, team-oriented environments.
  • Experience in operations, project management, and people management with the ability to motivate teams.

Responsibilities

  • Manage and mentor the service field organization, promoting technical and leadership skill development.
  • Assist with recruitment, retention, coaching, and training initiatives.
  • Conduct group meetings to enhance communication and workflow.
  • Collaborate with sales teams to develop departmental budgets and manage performance metrics.
  • Oversee departmental P&L, ensuring alignment of operational spending with margin expectations.
  • Support the sales team with operational assistance to attract new customers and secure service agreements.
  • Develop and execute growth plans in conjunction with divisional and regional leadership.

Benefits

  • 401(k) with 50% company match (no cap) and immediate 100% vesting.
  • 100% employee-funded medical, dental, and vision insurance.
  • Annual performance-based bonus program.
  • Comprehensive life and disability insurance options.
  • Flexible spending plans for health and dependent care.
Full Job Description
Job Description

Position Summary

This role is responsible for managing service operations, including financial results and leadership of service field personnel, the service admin team and (Directly or Indirectly) the service sales team. In addition, this role is responsible for growing the service business, by increasing market share and expanding offerings through the hiring and development of the service team.

Position Details
  • Manages and mentors the service field organization across multiple trades to develop technical, supervisory and leadership skills.
  • Assists with recruiting, retention, coaching and training employees.
  • Conducts group meetings for communication and workflow, as needed.
  • Partners with sales, service supervisors and service business supervisor, to develop department budget and manage to metrics & KPIs for performance goals.
  • Responsible for department P&L, manages operational activities and spending to maintain alignment of costs for proper overhead and margin expectations.
  • providing the scheduling, coordinating, completion and billing of pm visits, repair work and service projects.
  • Assists the sales team with operational support to secure new customers, new service agreements and pull through quoted activities.
  • Assists with determining quarterly service sales commission payments.
  • Develops growth and strategic plans with divisional and regional leadership.
  • Establishes initiatives and operational teams to deliver new service capabilities and offerings.
  • Partners with support teams across organization for location specific service items: Marketing, Fleet, IT, Accounting, HR Business Partner, Recruiting (T&A) and Training (L&D).
  • Partners with safety team to implement new and ongoing programs, including compliance with site-specific safety requirements.
  • Delivers a Monthly Service Team Meeting to consistently communicate service-specific and company-wide coaching and awareness.
  • Partners with local union leadership and JATC programs to maximize the benefit of our labor affiliations, as well as seek to attract and recruit top talent that can be organized.
  • Seeks customer feedback and takes measures to ensure we are delivering quality work and a remarkable customer experience.
  • Makes decisions, resolves issues and implements changes
  • Consults with supervisor on decisions that may impact strategic initiatives
  • Works independently

Qualifications
  • Bachelor's degree in Engineering, Business Administration or other related field preferred or applicable experience
  • 10+ years of service management experience for a control systems and/or HVAC organization, including people management
  • Significant experience in managing a service business greater than $5M in revenue
  • Ability to work very effectively in a collaborative manner with colleagues and staff to create results driven, team-oriented environment
  • Very significant service, contracting, operations, and people management skills
  • Demonstrated ability to lead, motivate and direct personnel toward achievement of a common goal
  • Significant presentation, verbal and written communication skills are required to interact with customers, vendors and employees
  • Solid verbal and written communication skills
  • Excellent customer service skills
  • Excellent project management skills and ability to multi-task and prioritize
  • Solid Microsoft Office Word and Excel skills
  • Significant knowledge of HVAC and overall building systems is required
  • Some travel is required

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:
  • 401(k) plan with 50% company match (no cap) and immediate 100% vesting
  • Medical, dental, and vision insurance (100% paid for employee)
  • Annual bonus program based upon performance, achievement, and company profitability
  • Term life, AD&D insurance, and voluntary life insurance
  • Disability income protection insurance
  • Pre-tax flexible spending plans (health and dependent care)
  • Paid parental leave
  • Paid holidays, vacation, and personal time
  • Training/professional development opportunities and company-paid memberships for professional associations and licenses
  • Wellness benefits


About Southland Industries Inc.

Southland Industries is a construction company that specializes in designing, building, and maintaining mechanical, electrical, and plumbing systems for commercial, institutional, and industrial clients. The company was founded in 1949 and is headquartered in Columbia, Maryland. Southland Industries has over 30 offices across the United States and employs over 3,000 people. The company has completed projects in a variety of industries, including healthcare, education, government, and data centers. Southland Industries is committed to sustainability and has implemented green building practices in many of its projects.
Learn more about Southland Industries Inc.
Size
3,000 employees
Industry
Real Estate & Construction
Net Income
$50 million
5 Year Trend
+5%
Revenue
$1 billion
* Ladders Estimates

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