Job Description - Service Manager (BOO Operations)Location: Nederland, TX (Linde Facility)
Position Type: Full-Time | Site Leadership Role
Position SummaryWe are seeking an experienced Service Manager to lead all aspects of operations at a large, complex industrial water and wastewater treatment facility operating under a long-term BOO (Build-Own-Operate) contract.
This role is fully accountable for site performance, safety, team leadership, and customer satisfaction. The Sr. Service Manager will lead a 24/7 operation, driving reliability, developing people, and ensuring delivery against contractual performance obligations.
The ideal candidate is a hands-on, front-line leader who can navigate complex challenges, think critically, and develop creative solutions while building and leading a high-performing team.
Key Responsibilities- Provide overall leadership and accountability for site operations, including process water and wastewater treatment systems
- Lead and develop a multi-discipline team of operators, maintenance technicians, and support personnel in a 24/7 environment
- Drive site performance against key KPIs including safety, uptime, water quality, and customer satisfaction [Linde FSM...escription | Word]
- Serve as the primary customer interface, maintaining strong relationships and ensuring alignment with contractual obligations [Linde FSM...escription | Word]
- Ensure full compliance with all safety programs, environmental regulations, and operating procedures
- Oversee site financial performance including budgeting, cost control, and operational efficiency [Linde FSM...escription | Word]
- Lead troubleshooting and resolution of complex process and operational issues, including biological treatment systems (MBR/MBBR)
- Drive continuous improvement initiatives across operations, maintenance, and team performance
- Establish and maintain strong operational discipline, documentation, and reporting standards
- Coordinate with internal stakeholders (engineering, corporate support, EHS, supply chain) to ensure successful execution within a large, matrixed organization
Required Qualifications- Minimum 7 years of wastewater treatment experience, including MBR or MBBR systems
- Minimum 5 years of people management experience
- Bachelor of Science degree (technical or related field)
- Demonstrated experience in an industrial environment (e.g., chemical, oil & gas, manufacturing, utilities)
- Proven leadership ability in a 24/7 operations setting
- Strong understanding of safety programs, regulatory compliance, and operational risk management
Preferred Qualifications (Nice to Have)- Degree in Engineering (Chemical, Mechanical, Environmental, or related)
- 10+ years of people management experience
- Deep experience in industrial wastewater treatment, specifically MBR systems
- Prior P&L ownership or financial accountability
- Experience working within a BOO or contract operations environment
Leadership & Core Competencies- Strong, front-line leader who leads by example and takes ownership of site performance
- Ability to analyze complex operational problems and develop practical, creative solutions
- High level of critical thinking and decision-making capability
- Passion for developing people, coaching teams, and building a strong culture
- Excellent customer engagement skills with ability to influence and build trust
- Strong communication skills across all levels of the organization
- Ability to operate effectively within a large, complex organization and drive results
Working Environment- 24/7 industrial facility with on-call leadership responsibility
- Exposure to mechanical systems, biological treatment processes, and chemical handling
- Occasional travel required for training and corporate alignment
Why This Role MattersThis role is critical to the long-term success of the Linde BOO contract, where operational excellence, safety performance, and customer partnership directly impact financial outcomes and strategic growth.
