Service ManagerJob Summary:The Service Manager leads branch service operations, supervising field technicians, shop technicians, and service support staff to ensure safe, efficient, and high-quality repair and maintenance of customer equipment. This role is responsible for workflow execution, technician performance, preventive maintenance completion, customer satisfaction, and departmental financial results.
This position owns branch-level service execution, including technician performance, dispatch coordination, safety compliance, preventive maintenance completion, and customer service outcomes, while supporting departmental revenue and productivity goals.
Key Responsibilities:
- Lead daily service department operations across shop and field technicians
- Monitor productivity, utilization, and repair completion performance
- Manage dispatch coordination and open work order aging
- Oversee preventive maintenance programs and manufacturer service campaigns
- Support service readiness for customer equipment, rental fleet, and equipment deliveries
- Evaluate technician and service administrative staff performance
- Maintain strong customer communication and service experience
- Coordinate with Parts, Rental, Sales, Warranty, and Training teams
- Manage departmental expenses and operational efficiency
- Work with suppliers and vendors supporting service operations
- Ensure accurate documentation, time entry, and warranty processing
- Maintain clean, organized, and safe shop and service environments
- Ensure proper PPE availability and regulatory compliance
- Maintain service vehicle, tooling, and equipment readiness
- Promote a positive team culture and high morale
Safety & Compliance Responsibilities: - Uphold a strong safety culture across service operations
- Ensure compliance with environmental and workplace regulations
- Support safe handling of materials, equipment, and service vehicles
Qualifications:Required
- 3+ years service experience in equipment, fleet, or dealership service environment
- 2+ years leadership or supervisory experience
- Strong workflow coordination and technician management capability
- Valid driver's license
Preferred
- Material handling, heavy equipment, construction equipment, or industrial service background
- Experience managing preventive maintenance programs and field technician dispatch
- Warranty administration experience
Skills & Competencies: Successful candidates demonstrate:
- strong leadership and accountability
- organization and prioritization skills
- customer service focus
- problem-solving ability
- ability to manage multiple priorities in a fast-paced service environment
- commitment to safety and operational discipline
Job Types: Full-time
Pay grade: $80-$90,000/year
Car allowance: $500/month
Benefits:
- 401(k) match
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Disability
- Accident
- Life Insurance
- Critical Illness
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
