Purpose and Impact:

The Service Desk Support specialist is a part of a team that will lead large-scale data analysis projects to design and deliver on premises and cloud-based applications. The Service Desk Support specialist is responsible for providing support to application users on a variety of issues. You will identify, research, and resolve technical problems. You will ensure that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.

Work Schedule: Typically, Monday through Friday 8-hour days onsite. Flexibility within a 2-week pay period to reach 80 hours.

Essential Responsibilities:

In this role, you will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. These personnel serve as the first point of contact or troubleshooting hardware/software PC and printer problems.

Possesses and applies comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

Minimum Requirements (Knowledge, Skills, and Abilities):

• 7 years of experience collectively with the following:
  • Use of software to track issues and customer interactions
  • Demonstrated understanding of computer hardware, software and operating systems
  • Demonstrated proficiency using remote support tools for troubleshooting and assisting users
  • Communicating technical information to both technical and non-technical users, with excellent verbal and written communication skills
  • Demonstrated strong customer service orientation, including patience, empathy and the ability to maintain a professional demeanor
  • Demonstrated strong analytical and problem-solving skills used to diagnose and resolve a variety of technical issues
  • Demonstrated ability to manage multiple tasks and prioritize
  • Documented and demonstrated experience as an individual consultant or a team lead

Security Clearance Required:

• Active Top-Secret clearance with SCI eligibility

Minimum Education:

• Bachelor's degree in English, Literature, Business, Information Systems, Social Science, Psychology or technical discipline.
• In absence of degree, additional years of experience may be substituted for educational requirements

Minimum Years of Experience:

• Minimum of 8 years of experience with 7 years of related technical specialized experience

Preferred Qualifications:

• Strong understanding of Agile Principles
• Experience with the Atlassian suite of tools (Jira, Confluence)
• AWS Certifications

This position is not designated as a safety sensitive position.

Other Responsibilities:

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.

Compensation Details:
100000 - 115000

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:
09/11/2026 - Until Filled
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.