Aretum

Service Desk Manager - Contingent

Aretum$80K — $95K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years experience managing an IT service desk
  • Associate degree or equivalent experience
  • CompTIA A+ certification
  • ITIL v4 Foundations certification
  • Strong leadership abilities
  • Experience in developing training and performance improvement plans
  • Knowledge of desktop/laptop hardware and peripherals
  • Familiarity with Windows 10 and OSX operating systems
  • Experience with issue tracking systems like ServiceNow
  • Excellent communication skills
  • Problem solving and research skills

Responsibilities

  • Supervise daily operations of the service desk staff
  • Manage support staff for technical issues via phone and in-person
  • Oversee first point of contact for troubleshooting hardware/software issues
  • Ensure effective support for email, directories, and desktop applications

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development
Full Job Description
Public Trust Eligibility Required

This is a contingent position, meaning employment is dependent upon the successful award of the associated contract to Aretum and completion of any required background investigation or security clearance verification.

Job Summary

Aretum is seeking a skilled and motivated Service Desk Manager. The Service Desk Manager oversees the daily operations of the IT service desk, ensuring timely and effective support for technical issues and service requests.

Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.

Responsibilities
  • Provides daily supervision and direction to staff who are responsible for service desk activities.
  • Manage staff conducting phone and in person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract.
  • Oversee personnel that are the first point of contact for troubleshooting hardware/software PC and printer problems.

Requirements
  • At least 5 years of experience managing an IT service desk.
  • Associate degree or additional equivalent experience.
  • CompTIA A+ certification.
  • Information Technology Infrastructure Library (ITIL) v4 Foundations certification.
  • Strong demonstrated leadership abilities.
  • Experience researching and developing employee training and performance improvement plans.
  • Strong working knowledge of desktop and laptop hardware and peripherals.
  • Strong knowledge of Windows 10, and OSX operating systems and common office applications.
  • Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow).
  • Excellent proven written and verbal communication skills.
  • Strong problem solving and research skills.


Preferred Qualifications
  • Experience with ServiceNow.


Travel Requirements

Travel to client locations is required for this position and may vary based on project needs.

U.S. Work Authorization

Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

About Aretum

ARETUM is a government contracting company specializing in technology-enabled mission support services for the Department of Defense, Department of Homeland Security, and Federal-Civilian customers.

Aretum Careers

Joining Aretum offers an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovation in their industry. Aretum, known for its commitment to excellence and leadership in technology, is actively seeking talented individuals eager to foster their careers in a dynamic and supportive environment.

Explore Job Opportunities

Aretum is continuously expanding, offering a variety of job opportunities that cater to professionals looking to advance their careers. From entry-level positions to senior roles, Aretum is committed to hiring and nurturing the most qualified candidates.

Experience Professional Growth and Development

At Aretum, career growth is a priority. The company supports professional development through comprehensive training programs, including leadership development and diversity training, ensuring every team member has the resources to thrive professionally. Aretum encourages a culture of learning and innovation, where skills enhancement and leadership capabilities are always in focus.

Internship Programs

Aretum’s internship programs provide invaluable industry experience, offering a stepping stone to full-time employment. Interns at Aretum gain hands-on experience, working alongside seasoned professionals and participating in projects that impact the company’s success.

Cultivating a Diverse and Inclusive Culture

Aretum is proud of its diverse workforce and inclusive culture. The company believes that diversity fuels innovation and enhances the team's ability to address complex challenges. Aretum’s commitment to an inclusive workplace is evident in its diverse hiring practices and its supportive network that values every individual’s contribution.

Benefits and Perks

Employees at Aretum enjoy a comprehensive benefits package that underscores the company’s commitment to their well-being and satisfaction. Benefits include health, dental, and vision insurance, retirement plans, and generous paid time off, among others. Aretum understands that the well-being of its team is crucial to the company’s success.

Join the Aretum Team

Aretum is looking for passionate, curious, and innovative team players. Explore open positions that match your skills and interests on the Aretum Jobs portal. Prepare your resume, refine your interview skills, and take the first step towards a rewarding career at Aretum.

Networking and Career Advancement

Aretum promotes a culture of networking and collaboration, providing numerous opportunities for employees to connect with industry leaders and peers. The company hosts regular networking events, encouraging team members to build relationships and share insights that drive personal and professional growth.

Stay Connected with Aretum Careers

Keep up to date with the latest career tips, industry insights, and employment trends all from the professionals at Aretum. Subscribe to Aretum’s Careers Blog and personalize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aretum.

Apply Now

Ready to make a significant impact in your career? Search for current job openings at Aretum, tailor your application, and join a team that’s redefining the future of technology and innovation.
Learn more about Aretum
Size
501 employees
Industry

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