Virtusa Corporation

Service delivery Manager

Virtusa Corporation • $108K — $130K *
Los Angeles, CA 90011In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in application support or related field
  • Strong understanding of the Software Development Life Cycle (SDLC)
  • Proficiency in incident management tools like ServiceNow
  • Excellent written and verbal communication skills
  • Ability to lead cross-functional teams during incidents
  • Experience in developing operational reports and dashboards using Excel
  • Strong troubleshooting skills with a deep development background

Responsibilities

  • Ensure SLA compliance and high availability of applications
  • Take ownership and lead during application downtime incidents
  • Manage major incidents with clear communication to stakeholders
  • Oversee end-to-end application support lifecycle from incident to resolution
  • Use ServiceNow for ticket tracking and SLA monitoring
  • Perform issue triage with technical teams to identify root causes
  • Drive continuous improvement and preventive maintenance initiatives

Benefits

  • Opportunity to work in a high-stakes, dynamic environment
  • Access to advanced incident management tools
  • Professional development through mentorship programs
  • Exposure to cross-functional team collaborations
  • Involvement in strategic service review initiatives
Full Job Description
805507-Ensure SLA compliance and maintain high availability of business-critical applications/systems
  • Take ownership of application downtime incidents and act as the primary escalation point during outages
  • Leverage a strong development background to better understand application behavior, logs, and issue diagnosis
  • Possess thorough understanding of Software Development Life Cycle (SDLC) to align support with build, release, and production cycles
  • Manage major incidents with clear, timely stakeholder communication
  • Oversee end-to-end application support lifecycle (incident, problem, change coordination)
  • Use tools like ServiceNow for ticket tracking, prioritization, and SLA monitoring
  • Perform issue triage with leads/technical teams to identify root causes and drive resolution
  • Lead cross-functional teams (L2/L3, infra, vendors) for efficient incident management
  • Plan and execute preventive & corrective maintenance
  • Track and improve incident trends, recurring issues, and service performance
  • Develop MIS/operational reports and dashboards (Excel)
  • Drive service reviews and continuous improvement initiatives
  • Maintain documentation, SOPs, and service logs
  • Demonstrate strong stakeholder management across business and IT teams
  • Mentor team on incident handling, RCA quality, and support best practices

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About Virtusa Corporation

Virtusa Corporation is a global provider of digital business strategy, digital engineering, and information technology (IT) services and solutions. The company helps its clients transform their businesses through innovative technology solutions that enable them to improve customer engagement, increase operational efficiency, and drive revenue growth. Virtusa Corporation was founded in 1996 and is headquartered in Southborough, Massachusetts. The company has over 20,000 employees and operates in over 30 countries around the world. Virtusa Corporation is committed to sustainability and has received numerous awards for its environmental and social responsibility initiatives.
Learn more about Virtusa Corporation
Size
22,883 employees
Market Cap
$1.5 billion
Industry
Information Technology
Net Income
$44.6 million
Founded
1996
5 Year Trend
+22.3%
Revenue
$1.2 billion
NASDAQ
VRTU
* Ladders Estimates

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