Ascension

Service Delivery Manager

Ascension • $125K — $170K *
US-AnywhereRemote in United States
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High School diploma equivalency with 3 years of relevant experience or an Associate's/Bachelor's degree with 2 years of relevant experience.
  • 7 years of relevant job-specific experience may substitute for formal education.
  • Preferred: 3 years of leadership or management experience.
  • Preferred: 3 years supporting clinical imaging applications or medical systems in Healthcare IT.

Responsibilities

  • Oversee daily clinical imaging services by managed service providers for optimal system functioning.
  • Act as the main contact for urgent service incidents, performing root cause analysis to protect patient workflows.
  • Audit vendor performance to ensure compliance with service level agreements and promote accountability.
  • Collaborate with IT and vendor teams on application capacity planning, system upgrades, and risk management.
  • Manage operational budgets and verify vendor billing for quality imaging technology services.

Benefits

  • Eligible for an annual bonus incentive.
  • Remote work flexibility.
  • Comprehensive support from cross-functional teams.
  • Opportunities for professional development and growth.
  • Focus on innovative healthcare technology solutions.
Full Job Description
Your future role at a glance

Location: Remote

Department: Clinical Imaging

Schedule: Full-time

Salary: $125,689.26 - $170,049.54 per year

Eligible for an annual bonus incentive

#AT2026

#LI-Remote

How you'll make an impact in this role

  • Oversee the daily delivery of clinical imaging services by managed service providers to ensure maximum system availability and minimal disruption to clinical teams.
  • Act as the primary escalation point for critical service incidents and root cause analyses to safeguard patient imaging workflows.
  • Audit provider performance against contractual service level agreements to drive continuous vendor accountability and financial alignment.
  • Partner with cross-functional IT and vendor teams to streamline application capacity planning, system upgrades, and risk management protocols.
  • Manage operational budgets and validate vendor invoicing to ensure high-quality imaging technology delivery aligned with organizational goals.

What minimum requirements you'll need

Education:

  • High School diploma equivalency with 3 years of cumulative experience OR Associate'
    degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
  • 3 years of leadership or management experience preferred.

What additional preferences we're seeking

  • 3 years of dedicated Healthcare IT experience, specifically supporting clinical imaging applications or medical systems.


Responsibilities

  • Oversee the daily delivery of clinical imaging services by managed service providers to ensure maximum system availability and minimal disruption to clinical teams.
  • Act as the primary escalation point for critical service incidents and root cause analyses to safeguard patient imaging workflows.
  • Audit provider performance against contractual service level agreements to drive continuous vendor accountability and financial alignment.
  • Partner with cross-functional IT and vendor teams to streamline application capacity planning, system upgrades, and risk management protocols.
  • Manage operational budgets and validate vendor invoicing to ensure high-quality imaging technology delivery aligned with organizational goals.


Qualifications

Education:

  • High School diploma equivalency with 3 years of cumulative experience OR Associate'
    degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
  • 3 years of leadership or management experience preferred.

About Ascension

Ascension is a healthcare company that provides a range of services, including hospital care, primary care, and specialty care. The company operates more than 150 hospitals and 50 senior living facilities across the United States. Ascension also offers health insurance and other healthcare-related services. The company was founded in 1999 and is headquartered in St. Louis, Missouri.
Learn more about Ascension
Size
165,000 employees
Industry
Healthcare
Founded
1999
* Ladders Estimates

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