UCLA Health

Director, Access Strategy and Operations- Patient Access Organization

UCLA Health$110K — $246K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in healthcare operations or strategic management
  • Proven leadership experience in patient access or a related field
  • Strong analytical skills with a focus on performance metrics
  • Experience in managing cross-functional teams and initiatives
  • Excellent communication and interpersonal skills

Responsibilities

  • Drive execution of complex initiatives in the Patient Access Organization
  • Audit quality and outcomes of access functions
  • Facilitate leadership alignment and initiative governance
  • Establish structured operating cadence for project tracking
  • Coordinate cross-functional initiatives to meet strategic goals
  • Identify risks and gaps in execution and proactively address them

Benefits

  • Enterprise-level support for professional growth
  • Opportunities for impactful transformation initiatives
  • Collaboration with diverse health system stakeholders
  • Autonomy to influence strategic priorities
  • Focus on improving patient access experiences
Full Job Description
Description

The Director, Access Strategy and Operations, serves as a strategic and operational partner to the Senior Director of Patient Access, providing enterprise-level support to advance performance, accountability, and transformation across the Patient Access Organization. This role strengthens initiative governance, execution tracking, and leadership alignment across centralized scheduling, referral intake, capacity management, and access optimization functions. The Director, Access Strategy and Operations, is responsible for driving execution of complex initiatives, ensuring alignment across access functions, auditing quality and outcomes, and enabling leaders to deliver consistent, high-quality results at scale. This role establishes structured operating cadence, audits work products for quality and readiness, coordinates cross-functional initiatives, and ensures timely delivery of strategic priorities across a complex, matrixed health system environment. Operating with significant autonomy and influence, this individual acts as an integrator, connecting strategy to execution, surfacing risks and gaps, and ensuring priorities move forward on time and with rigor. The role partners closely with the Patient Access Organization Directors, Administrators, Supervisors, and Access Performance Coaches, as well as cross-disciplinary stakeholders across the health system, to improve the end-to-end patient access journey.

$ 110,985- $246,225

About UCLA Health

UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
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