Dealership:L0851 Kia of North Tucson
Kia of North TucsonHiring: Service Advisor
- Pay: $8,000 - $10,000 per month. Commission Earnings Based on Performance and Experience.
- Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.
What You'll Do- Answer incoming calls and greet customers while following established customer contact procedures.
- Build positive customer relationships by identifying concerns, assessing needs, and providing service solutions.
- Conduct vehicle walk-arounds to evaluate service requirements and recommend appropriate maintenance services.
- Communicate service recommendations, costs, timelines, and expected completion dates to customers.
- Secure customer approval for recommended services, multi-point inspections, and any additional repair requests.
- Prepare accurate repair orders and service documentation using the ADP system while supporting upfront pricing standards.
- Coordinate repair activities by dispatching work to technicians and maintaining service requirements and progress.
- Provide ongoing status updates throughout the repair process to ensure customers remain informed and engaged.
- Manage the customer delivery process, including reviewing completed work, explaining services performed, and returning vehicles promptly.
- Process customer payments, ensure a seamless Sales-to-Service experience, and deliver exceptional customer service from initial contact through vehicle pickup.
What You'll Bring- 1 + years of experience
- We prefer previous Service Advisor experience.
- Experience helping customers and creating an exceptional service experience
- Communicate with customers and service
- A willingness to jump in where needed
- A commitment to following through on promises
- Basic automotive knowledge
- Comfortable using computers, technology, and dealership software systems
- Acceptable driving record and a valid driver's license in your state of residence.
Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com
