Liberty Mutual

Senior Vendor Operations Spec

Liberty Mutual • $75K — $95K *
US-AnywhereRemote in Somerville, MA
Business Services
Less than 5 years of experience
2 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience and 2+ years of relevant experience
  • Claims and/or underwriting experience preferred
  • Strong verbal and written communication skills for internal and external engagement
  • Proficient in problem-solving, research, and analytical skills with a solid understanding of business operations
  • Project management skills with working knowledge of Microsoft Office products

Responsibilities

  • Answer vendor and business partner queries about systems, processes, technology, and procedures
  • Lead end-to-end transition activities for low to moderately complex migrations from internal teams to external vendors
  • Support larger transition initiatives by managing defined workstreams and deliverables
  • Develop and maintain transition plans, timelines, milestones, and tracking tools
  • Coordinate with stakeholders and vendor partners on transition activities and expectations
  • Facilitate knowledge transfer by documenting processes for vendor teams
  • Identify risks related to transitions and escalate or address them appropriately
  • Track transition progress using defined metrics and provide regular status updates

Benefits

  • Comprehensive benefits supporting life and well-being
  • Opportunity for internal mobility after 12 months in a position
  • Supportive work culture prioritizing integrity and commitment
Full Job Description
Description

As a Senior Vendor Operations Specialist within the Enterprise Business Process Solutions Partner Transitions team, you will lead the migration of work from internal teams to external vendor partners for low to moderately complex initiatives. Working under general direction, you will manage end-to-end transition activities for these efforts while supporting larger, more complex transitions led by senior team members. You will partner with internal stakeholders and vendors to ensure effective knowledge transfer, operational readiness, and minimal disruption to business performance.

Responsibilities:
  • Answers vendor and business partner questions about systems, processes, technology, and procedures
  • Leads end-to-end transition activities for low to moderately complex migrations of processes or functions from internal teams to external vendors.
  • Supports larger or more complex transition initiatives by managing defined workstreams and deliverables.
  • Develops and maintains transition plans, timelines, milestones, and tracking tools to ensure execution stays on track.
  • Coordinates with cross-functional stakeholders and vendor partners to align on transition activities, expectations, and timelines.
  • Facilitates knowledge transfer by ensuring processes are documented, understood, and successfully adopted by vendor teams.
  • Identifies risks and issues related to transitions and escalates or addresses them as appropriate.
  • Tracks transition progress using defined metrics and provides regular status updates to stakeholders and leadership.
  • Partners with vendors to support readiness activities, including training, process validation, and early-stage performance monitoring.


Qualifications

  • Bachelor`s degree or equivalent experience/training and 2+ years of relevant experience.
  • Claims and or Underwriting experience preferred
  • Strong communication (oral & written) skills to effectively communicate with internal partners and external vendors.
  • Strong research, problem solving, analytical, relationship management, and critical thinking skills. Solid understanding of business operations.
  • Solid project management skills. Working knowledge of Microsoft Office products


Employees may apply for a new role after completing 12 months of employment in their current position.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

About Liberty Mutual

Since 1912, Liberty Mutual Insurance have committed theirselves to providing broad, useful and competitively-priced insurance products and services to meet their customers' ever-changing needs. Their delivery on this commitment is the reason they're now the third largest property and casualty insurer in the U.S. based on 2012 direct premium written according to the National Association of Insurance Commissioners.

Liberty Mutual Careers

Join the vibrant team at Liberty Mutual, a leading global insurance company, where your career is in your hands. At Liberty Mutual, we are committed to fostering an inclusive culture that values diversity and innovation. With a variety of job opportunities across multiple fields, this is where your professional journey can truly flourish.

Work You’ll Do

At Liberty Mutual, you’ll be part of a team that’s dedicated to empowering people to live safer, more secure lives. Whether you’re interested in a position in claims handling, underwriting, or customer service, you’ll find a platform here to enhance your skills and push the boundaries of what you can achieve.

Explore Our Job Opportunities

Liberty Mutual offers a range of career paths for both seasoned professionals and those just starting out. Our internship programs provide invaluable hands-on experience, helping to bridge the gap between education and full-time employment. For those seeking to grow their career, we offer positions that challenge and inspire, backed by benefits that support both professional and personal growth.

Innovate with Us

Innovation is at the heart of Liberty Mutual. We encourage our team to bring fresh ideas that drive industry leadership and improve customer experiences. By joining our team, you’ll collaborate with talented professionals who are keen on developing solutions that lead the market.

Develop Your Career

Liberty Mutual is deeply invested in the professional development of its employees. With comprehensive diversity training and leadership programs, we prepare you to take on leadership roles within the company. Networking opportunities within the company can lead to mentorship and further career advancement.

Benefits of Joining Liberty Mutual

Working at Liberty Mutual comes with numerous benefits. From competitive salaries to health and wellness programs, we ensure our team members are well taken care of. More than just a job, a position at Liberty Mutual is a stepping stone to a fulfilling career.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Liberty Mutual. We are actively hiring and looking for individuals who are passionate, curious, and ready to drive change. Enhance your resume, prepare for your interview, and become part of a company that values your unique skills and vision.

Stay Connected

Keep up to date with the latest from Liberty Mutual Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get insights into new postings and career tips directly from our team.

Liberty Mutual: A Place to Grow, Innovate, and Lead

Discover how you can make a difference. Visit our careers page to find the position that’s right for you and join a team that’s committed to growth, leadership, and innovation. At Liberty Mutual, your career is what you make it.
Learn more about Liberty Mutual
Size
45,000 employees
Industry
Finance & Insurance
Founded
1912
* Ladders Estimates

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