OverviewApplication Deadline: Ongoing until positions are filled.
to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.
This position is 100% onsite at the Warren, MI location. Work at home is not available for this role. ResponsibilitiesYour Responsibilities- OneCRM & CRM-adjacent validation
- Production-validation coordination
- Support administration of BrowserStack assets, suites, dashboards, and execution workflows for supported Customer Success Solutions teams (CTI, Messaging, OneCRM, Self-Help Portals)
- Execute approved manual test cases and approved business-facing regression suites.
- Support post-deploy production validation planning, coordination, and execution.
- Create and log initial defects with evidence sufficient for engineering triage and debugging follow-through.
- Maintain execution records, test assets, and operating documentation.
- Provide standardized status inputs and reporting support to GM Program Management.
- Coordinate selectively with Business Ops / Advisors where real-call, persona, language-specific, or market-specific validation is required.
QualificationsQualifications - Experience: 4-6+ years in telephony, contact center, CRM, or advisor workflow validation, with demonstrated experience in complex, cross-system testing.
- Education: Bachelor's degree or equivalent practical experience in technology, business systems, engineering, or operations.
- Technical / functional proficiency: Strong understanding of CTI / voice workflows, advisor tools, case handling, personas, CRM process flows, and production validation needs involving real operational scenarios.
- Tool expertise: BrowserStack and Jira experience required; familiarity with Salesforce or similar CRM platform, telephony platforms, contact-center tooling, or related CRM systems strongly preferred.
- Domain knowledge: Able to work effectively in telephony / CRM environments where persona variation, operational nuance, and release risk are high.
- Other requirements: Strong English required; ability to work with complex debugging evidence and communicate clearly with Engineering and Ops partners. 2nd language preferred (see languages above).
- Ability to document issues with clear reproduction steps, expected vs. actual behavior, environment context, and supporting evidence.
- Comfort operating in a hybrid manual-plus-automation model.
- Ability to work across Product, Engineering, Program Management, and Business Ops / Advisors.
- Experience supporting global, multilingual, persona-based, or market-variant validation preferred.
- Demonstrated reliability in release windows, defect triage cycles, and time-sensitive execution.
