Google

Senior UX Research Manager, Customer Engagement, Google Ads

Google$236K — $329K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience in an applied research setting.
  • 5 years of experience leading design projects and managing teams.
  • Master's degree or PhD in a relevant field preferred.
  • 10 years of UX research experience with executive leadership interactions.

Responsibilities

  • Lead teams to define and assess product and service impacts.
  • Collaborate with executives to shape Marketing Advisor solution strategies.
  • Ensure user-centered designs transition from concept to launch.
  • Drive forward-thinking projects focused on Agentic AI.
  • Influence technical roadmaps across various industries, including B2B and SaaS.

Benefits

  • Comprehensive health and wellness programs.
  • Generous PTO and parental leave.
  • Retirement savings plans with company matching.
  • Equity participation based on performance.
Full Job Description
Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience in an applied research setting, or a similar.
  • 5 years of experience leading design projects and managing people or teams.

Preferred qualifications:
  • Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
  • 10 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
  • 7 years of experience managing projects, and working in a large, matrixed organization.
  • Ads, B2B, Commerce, or Enterprise experience.


About the job

You will be responsible for guiding the careers of your team members, helping them realize their full potential, and inspiring forward-thinking design. You are an expert in qualitative research methods-such as field studies, interviews, and diary studies-to shape product development and influence overall strategy. In this role, you will understand both the execution and business aspects of our products, collaborating with leaders across UX, Engineering, and Product Management to create innovative experiences, leveraging your passion for brand, craft, and design quality.

We are Connect Sales Platform, a cross-functional team making up one of three areas within Customer Engagement. On Connect Sales, the Sales CRM/Sales AI team builds the core surfaces and workflows that help Google Ads sellers achieve success in their roles and goals.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $236000 - $329000 (USD) 25% bonus target equity benefits

Learn more about benefits at Google .

Responsibilities
  • Lead teams to define and evaluate product, service, ecosystem impact.
  • Partner with executive leadership to define the solution trajectories and pivots for our Marketing Advisor strategies.
  • Move beyond ideation to ensure user-centered solutions actually launch in a fluid environment.
  • Shape the tectonic shift toward Agentic AI for both promoters and advertisers.
  • Influence complex technical roadmaps and business outcomes across B2B, Enterprise SaaS, or Ads.


About Google

Google is a multinational technology company that specializes in Internet-related services and products. These include online advertising technologies, search engine, cloud computing, software, and hardware. Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. The company has grown tremendously since then and has become one of the most valuable companies in the world. Google's mission is to organize the world's information and make it universally accessible and useful.
Learn more about Google
Size
156,500 employees
Market Cap
$1,115.4 billion
Industry
Net Income
$40.2 billion
Founded
1998
5 Year Trend
+23.3%
Revenue
$182.5 billion
NASDAQ

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