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We are looking for a Senior User Experience Researcher with strong quantitative and mixed-methods research expertise to help shape and optimize the digital banking experience. In this role, you will lead end-to-end research initiatives, leveraging experimentation, analytics, behavioral analysis, and causal inference to uncover customer insights and drive product decisions. Partnering closely with product, design, and engineering teams, you'll translate complex business and user questions into actionable research, influence strategic outcomes, and champion a user-centered approach across the organization. The ideal candidate thrives in fast-paced environments, communicates insights effectively to stakeholders, and turns product questions into clear hypotheses, success metrics, well-designed studies, and actionable insights

Understands how new consumer and business customers approach search, evaluation, and selection of a banking solution. Strategically negotiates design solutions in relation to business goals. Helps organizations through a better understanding of the customer use preferences and needs by analyzing “Voice of the Customer”. Designs and facilitates research programs,analyzes data to deliver unique insights. Connects research questions and insights that bring out intuitive designs and support strategy and product development. Collaborates with Design, Marketing, Product and Technology stakeholders both inside and outside of the team.

• Defines and executes a comprehensive research plan.
• Identifies best method or mix of quantitative and qualitative methods based on priorities, research questions, timeline, and resourcing.
• Collects and analyzes user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments.
• Identifies and incorporates complex technical and business requirements into research and helps advocate research findings to diverse audiences through written reports and in-person presentations.
• Develops budgets and timelines for research projects.
• Presents findings to designers, developers, and other stakeholders and concludes on the action plan.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Foundational level of proficiency:

• Transdisciplinary thinking.

Intermediate level of proficiency:

• Creative thinking.
• Emotional Agility.
• Verbal & written communication skills.
• Collaboration & team skills.
• Analytical and problem solving skills.
• Data driven decision making.

Advanced level of proficiency:

• User Research.
• Research, information synthesis and data analysis.
• User Behaviour.
• User experience (UX) design.
• Design Thinking.
• Customer centricity.
• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Deep knowledge and technical proficiency gained through extensive education and business experience.

Salary:

Pay Type:

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: