Southwest Airlines

Senior Technology Consultant

Southwest Airlines • $138K — $154K *
Dallas, TX 75217In-Person
Aerospace & Defense
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field
  • 5-7 years of experience in technology consulting, with a focus on network and data systems
  • Expert-level problem-solving skills, managing multiple stakeholders
  • Proficiency in cloud technologies, particularly AWS services
  • Familiarity with satellite networking
  • Experience translating complex technical concepts to diverse audiences
  • Strong communication skills, both verbal and written

Responsibilities

  • Identify opportunities for technology enhancements and business process improvements
  • Translate customer needs into actionable solutions
  • Collaborate with teams to drive strategic initiatives without being the subject matter expert
  • Complete project tasks with minimal supervision
  • Partner with senior leadership to develop and deliver strategic initiatives
  • Analyze complex problems and facilitate resolutions for leadership
  • Anticipate and navigate large-scale challenges within the technology domain

Benefits

  • Free flights for you and eligible dependents on Southwest Airlines
  • Company match contributions up to 9.3% for retirement savings plan
  • Potential annual profit-sharing contributions tied to company performance
  • Comprehensive health insurance options for you and your dependents
  • Health insurance coverage starts on the first day of employment
Full Job Description
Department:
Technology

Job Description:

As a Senior Technology Consultant supporting the Onboard Wi-Fi Technology Team, you'll help shape and advance strategic technology initiatives that enhance the inflight connectivity experience and support Southwest Airlines' business goals. You'll partner with Customers across Technology, Customer Experience, Innovation, and Tech Ops to identify opportunities, evaluate business value, recommend priorities, and define solutions that deliver meaningful impact. Serving as a trusted advisor to Leadership, you'll translate complex technical concepts into actionable insights for audiences ranging from engineers to senior executives. This role leverages expertise in networking, satellite connectivity, cloud technologies, data platforms, and analytics to support initiatives such as onboard Wi-Fi modernization while driving informed decision-making and continuous innovation.

Additional details
  • This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes.
  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.


Responsibilities
  • Identify new ways to create value through business process improvements and technology enhancements proactively
  • Translate Customer needs through deep understanding of Customer priorities, value drivers, and challenges
  • Drive solutions within a Team/group without being a subject matter expert
  • Complete assigned and project tasks with minimal direction
  • Partner with Senior Leadership across the Company to lead various activities required in the ongoing development and delivery of strategic initiatives
  • Analyze impact of problems, facilitate resolutions, and escalate to Leadership as needed
  • Anticipate large-scale, complex challenges within domain; including risk, dependencies, timelines, scope, etc.
  • Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
  • May perform other job duties as directed by Employee's Leaders


Knowledge, Skills and Abilities
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
  • Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
  • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to understand the implications of new information for both current and future problem-solving and decision-making
  • Skilled in talking to others to convey information effectively
  • Ability to communicate information and ideas verbally or written so others will understand
  • Ability to tell when something is wrong or is likely to go wrong, which does not involve solving the problem, only recognizing there is a problem
  • Skilled in Confluence, Oracle Primavera Enterprise Project Portfolio Management, Atlassian JIRA, or similar tools
  • Skilled in IBM Cognos Impromptu, Microsoft SQL Server Analysis Services SSAS, Oracle Business Intelligence Enterprise Edition, Tableau, or similar tools


Education
  • Required: High School Diploma or GED
  • Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience


Experience
  • Required: Expert-level experience, expansive and far reaching knowledge in:
    • solving complex problems and driving multiple stakeholders towards implementable solutions
    • leading programs that can span multiple work groups and/or departments

  • Preferred: Knowledge of AWS services, including S3, Redshift, APIs, and data lake architectures, with the ability to analyze complex datasets and translate findings into actionable recommendations
  • Preferred: Experience in satellite networking using LEO and GEO constellations


Licensing/Certification
  • N/A


Physical Abilities
  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job


Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary


Pay & Benefits
  • Competitive market salary from $138,800.00 per year to $154,200.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.


Benefits you'll love
  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
  • Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
  • Competitive health insurance for you and your eligible dependents (including pets)
  • Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
  • Explore more benefits you'll love: https://careers.southwestair.com/benefits


*Pay amount doesn't guarantee employment for any particular period of time

**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company

Please print/save this job description because it won't be available after you apply.

About Southwest Airlines

AirTran Airways, a Fortune 1000 company and wholly-owned subsidiary of Southwest Airlines (NYSE: LUV), has been ranked the number one low cost carrier in the Airline Quality Rating study for the past three years. AirTran Airways is the only major airline with Gogo Inflight Internet on every flight and offers coast-to-coast service on North America’s newest all-Boeing fleet.

Southwest Airlines Careers

Join the vibrant team at Southwest Airlines, a leading entity in the aviation industry known for its exceptional culture and commitment to innovation and diversity. As we continue to expand, there has never been a better time to explore job opportunities with us. Work You’ll Do At Southwest Airlines, we offer a variety of career paths ranging from aviation mechanics to customer service professionals, all united by a common goal of providing excellent service and maintaining the highest standards of safety. Our team members are the heart of our operations, and we empower them to succeed in their roles and beyond. Transform Your Career Step into a role at Southwest Airlines and join a team that values leadership, professional growth, and diversity training. Our employees are encouraged to lead from their first day, supported by our robust leadership development programs. Innovate with Us Southwest Airlines is at the forefront of innovation in the aviation industry. Join us and contribute to projects that redefine the future of air travel. Our collaborative environment fosters innovation, allowing every team member to make an impact. Be Part of a Great Team Our culture is built on connectivity and teamwork. At Southwest Airlines, you will work alongside dedicated professionals who share your passion for excellence. We celebrate diversity and believe it drives innovation, making us stronger and more responsive to our customers' needs. Future-Proof Your Career Southwest Airlines is committed to the professional development of our employees. With a wide range of benefits, from comprehensive health coverage to employee travel perks, we ensure that your career with us is rewarding. Continuous learning is part of our DNA, and we provide extensive training and development opportunities to help you grow your skills and advance your career. Internship Opportunities Kickstart your career with a Southwest Airlines internship. Gain invaluable industry experience, build your network, and learn from leaders who are eager to mentor the next generation of aviation professionals. Our internships offer a deep dive into the aviation world, preparing you for a full-time position in your chosen field. Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to new heights. Explore our job opportunities and find out how you can contribute to the Southwest Airlines family. Stay Connected Keep up to date with the latest career tips, insider perspectives, and industry-leading insights—all from the people who make Southwest Airlines a great place to work. Explore Discover how innovation at Southwest Airlines is shaping the future of air travel and how you can be a part of it. Read more about our projects, team achievements, and the impact we’re making in the industry. Southwest Airlines Careers Our commitment to professional growth, a dynamic culture, and fostering a diverse and inclusive workplace makes Southwest Airlines not just a great place to work, but a community where you can build a fulfilling career. Join us and see where your skills and passions can take you.
Learn more about Southwest Airlines
Size
58,865 employees
Market Cap
$19.8 billion
Industry
Aerospace & Defense
Net Income
-$3 billion
Founded
1971
5 Year Trend
-4.9%
Revenue
$9 billion
NASDAQ
LUV
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Southwest Airlines

More Aerospace & Defense Jobs

Find similar Senior Technology Consultant jobs:

NationwideDallas, TX