City of Toronto

SENIOR TECHNICAL SUPPORT SPECIALIST 1 (File Services Lead)

City of Toronto • $105K — $160K *
Toronto, ON M3C 0E3In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Post-secondary education in Computer Science, Information Technology, or related field, or equivalent experience.
  • Extensive experience with OpenText/Novell Open Enterprise Server (OES) environments in large enterprises.
  • Considerable experience administering OneDrive for Business, including provisioning and access governance.
  • Experience in modernizing on-premises file services, including data lifecycle automation and ransomware protection.
  • Experience supervising technical staff and managing performance.
  • Knowledge of enterprise storage technologies (SAN/NAS, Active Directory) for cross-team collaboration.
  • Strong communication skills for effective interaction with clients and vendors.

Responsibilities

  • Design and implement plans and policies for file services.
  • Supervise and train project staff to ensure high-quality performance.
  • Manage daily operations, including scheduling and performance evaluations.
  • Administer budget and control expenditures within approved limits.
  • Consult with users and technical staff to determine requirements and recommend solutions.
  • Lead technical project teams to develop and implement enterprise software solutions.
  • Provide senior-level support for software and hardware installations and upgrades.
  • Ensure enterprise-wide backup and disaster recovery services meet business needs.
  • Develop and manage detailed project plans, ensuring compliance with security standards.
  • Manage vendor relations and assess risks related to hardware and software acquisitions.

Benefits

  • Comprehensive health and dental benefits.
  • Pension plan and retirement savings options.
  • Professional development and training opportunities.
  • Work-life balance with a standard 35-hour work week.
  • Access to employee wellness programs.
Full Job Description
  • Job ID: 67406
  • Job Category: Information & Technology
  • Division & Section: Technology Services, Enterprise Services & Operations
  • Work Location: 703 Don Mills Rd, North York, ON
  • Job Type & Duration: Full-time,Permanent Vacancy
  • Salary Range: $105,241.00 - $160,649.00
  • Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: Non-Union
  • Number of Positions Open: 1
  • Posting Period: 30-Sep-2026 to 14-Oct-2026

Job Description:Provide strategic leadership and senior technical oversight for the City's enterprise unstructured data and file storage infrastructure, including OpenText/Novell Open Enterprise Server (OES) file systems and OneDrive.

Reporting to the Manager, Infrastructure & Platform Services (I&P), this role leads the File Services team, ensuring the availability, security, and integrity of shared file access across the organization. The position drives modernization of file share services, through storage optimization, data protection, and lifecycle automation, while maintaining reliable operations and recommending platform enhancements, upgrades, and acquisitions.

Major Responsibilities:
  • Designs, architects, analyzes and implements detailed plans and recommends policies/procedures regarding program specific requirements.
  • Supervises, motivates and trains assigned cross divisional project staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Supervises the day to day project operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and co-ordinates vacation and overtime requests. Monitors and evaluates staff performance, salary increments, hears grievances and recommends disciplinary action when necessary.
  • Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
  • Provides advice and consultation to business users and other technical staff to determine requirements, research on solutions, evaluate alternatives, and to recommend policies, data integration, data security, network infrastructure, common software required, and the final product acquisition.
  • Leads technical project teams comprised of members from other department and/or sections of the division, to determine requirements, research, evaluate, develop and/or acquire, implement and provide technical support for enterprise software products to support business requirements.
  • Provides senior level support of the enterprise software and hardware installation, upgrades, configuration, account management, security administration, capacity planning and performance tuning.
  • Performs hardware, software, appliance and related tools installation, configuration, maintenance and upgrades. Also, performs account management, system monitoring and security services on the systems. This includes the creation of City wide policies and standards, and enforcement of the standards relating to users account creation and the access permissions for the users.
  • Provide enterprise wide backup and disaster recovery services to meet the business recovery requirements. Responsible for the capacity planning, security measurement, and performance tuning of the overall infrastructure, including Internet, Intranet and Extranet environments.
  • Develops, manages and reports on detailed project plans. Ensures effective corporate standard system security and internal processing controls (audit controls) are maintained.
  • Impacts change management for both hardware and software, and manages vendor relations in the case of external hardware, systems software, network and/or service acquisitions. Provides risk assessment and it's potential impact on enterprise systems and users.
  • Ensures timeliness and completion of corporate projects by providing project management and project planning. Influences project scope, monitors critical success factors, co-ordinates projects resources and reports on project milestones/deliverables.
  • Leads in the preparation of Request for Proposal (RFP), Request for Quotation (RFQ), and Request for Information (RFI) and participates in the evaluation and selection of technical solutions.
  • Establishes City wide standards related to the operability and high availability of corporate data center software/hardware products through the identification and resolution of service or performance problems and initiates changes to enhance problem avoidance.
  • Reviews, evaluates, recommends and comments on emerging technologies and business innovation for improving service, reducing costs and enhancing efficiency on internal service improvement, cost efficiencies to the public.
  • Works with highly confidential information; available 7x24 while on-call to respond to critical page alerts.
  • Develops technical criteria of the overall unstructured data and file storage infrastructure to meet the open systems storage requirements of the corporate consolidated data centre.

Key Qualifications:Your application for the role of Senior Technical Support Specialist 1 (File Services Lead) should describe your qualifications as they relate to:
  1. Post-secondary education in Computer Science, Information Technology, or a related discipline, or an equivalent combination of education and experience.
  2. Extensive experience administering OpenText/Novell Open Enterprise Server (OES) environments, including NSS file systems and eDirectory, in a large enterprise setting.
  3. Considerable experience administering OneDrive for Business, including provisioning, access governance, and coexistence with on-premises file shares.
  4. Experience modernizing on-premises file services - storage tiering, quota and policy management, data lifecycle/retention automation, and ransomware detection/immutable-snapshot protections.
  5. Experience supervising technical staff, including scheduling, assigning and reviewing work, and monitoring performance.
  6. Experience with capacity planning, storage growth forecasting, and coordinating lifecycle management (LCM) and procurement for file services hardware and software.
  7. Demonstrated ability to integrate file services with backup/restore and disaster recovery platforms.
  8. Knowledge of adjacent enterprise storage and directory technologies (SAN/NAS, Active Directory) sufficient to manage cross-team dependencies.
  9. Strong written and oral communication skills, with the ability to work effectively with business clients, vendors, and technical peers.
  10. Familiarity with government legislation such as MFIPPA and AODA as it relates to storage, processing and retention of data.


Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

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* Ladders Estimates

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