Tillster

Senior Technical Project Manager

Tillster$105K — $140K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field
  • Minimum 5 years' experience in a technical project lead role
  • Experience with POS systems is a plus
  • Proven experience in Agile/SCRUM environments required
  • Background in delivering e-commerce software solutions in collaboration with software engineering teams
  • Strong communication and influencing skills with demonstrated success in building buy-in
  • Technical aptitude and understanding of architectural concepts, fluent in technologies like JSON and HTML

Responsibilities

  • Manage multiple fast-paced technical projects concurrently to successful completion
  • Set quality deliverables and deadlines, adapting plans based on evolving data
  • Conduct daily stand-up meetings to update teams and stakeholders
  • Drive schedules and deliverables across cross-functional teams, meeting milestones
  • Ensure accurate project planning, management, tracking, and reporting
  • Identify and manage project risks, making informed trade-offs and decisions
  • Document and communicate status and issues effectively to stakeholders

Benefits

  • Eligibility for stock option plan participation
  • Comprehensive health benefits including medical, dental, vision, and FSA options for employees and dependents
  • Paid holidays totaling ten per year
  • Generous PTO policy starting at 15 days within the first year, increasing to 22 days thereafter
  • 401(k) plan participation from the start date
  • Support for education and professional development including tuition assistance and LinkedIn Learning courses
Full Job Description
Senior Technical Project Manager ( Hybrid role and must reside in San Diego, CA county )

High-level...

Tillster seeks a Senior Technical Project Manager to join its team, managing moderately complex technical and technology-centric programs and projects. These programs are market- and customer centric and involve the delivery of technology solutions globally. You will work cross-functionally with Product, Sales, Account Management, Marketing, Engineering, Technology Analysis & Documentation, Technical Support, and other teams, documenting and reporting program scope, deliverables, timeliness, critical paths, change control, and proactively engage in risk mitigation. You will liaise with internal program/project executive sponsors, and other stakeholders.

To be successful in this role, you will demonstrate 5+ years' experience in a technical, software engineering-centric, program/project lead role. You are self-disciplined, highly self-motivated, communicative, precise and factual, demonstrate adherence to commitments, and appreciate responsibility and accountability. You are personable, demonstrating commitment to best practices and customer satisfaction.

Down in the weeds...
  • Manage a high volume of fast-paced concurrent projects to successful delivery (on time, high quality, meeting requirements, and achieving stated business and technical outcomes)
  • Set and meet deadlines with quality deliverables, effectively adapting and modifying plans based on changing data or conditions.
  • Conduct daily project stand-up meetings, collect and disseminate information to functional teams and stake holders.
  • Drive cross-functional team deliverables and schedules, hitting target milestones and managing assigned programs/projects according to plan.
  • Ownership and accountability of accurate and timely project planning, management, coordination, tracking and reporting.
  • Track open issues and risks and effectively negotiate to impact decisions and trade-offs and to guide issues within internal groups to resolution. Holds project team.
  • Be accountable for the teams commitments, milestones, resources, and deliverables
  • Anticipate, identify, document, and manage key project and program risks, proposing appropriate mitigation and contingency plans.
  • Identify cross-functional dependencies, track, and report on their progress. Propose workable solutions to problems by analyzing business trade-offs among alternatives and uses objective judgment and influence to formulate and drive constructive debate and decision making on recommendations.
  • Document and communicate status, issues, and risks in a timely manner to stakeholders and senior management.
  • Ensure that the appropriate documents exist and are broadly communicated to drive shared vision among the projects teams
  • Create clearly understandable and actionable success criteria, objectives, and requirements and communicate them to the team. Conducts team meetings to update status and identify and resolve issues.
  • Use effective verbal and written communication skills to interact with individuals at all levels of the organization, as well as with internal and external customers.
  • Client engagement duties as required or directed.

About you...
  • Bachelor's degree in Computer Science, Engineering, or closely related field
  • Minimum 5 years' experience in a technical project lead role
  • Experience with POS Systems a plus but not required.
  • Success working in an Agile/SCRUM environment required.
  • Demonstrated success collaborating with software engineering teams in the delivery of e-commerce software solutions.
  • Excellent communication and influencing skills; demonstrated success building buy-in
  • Technical and technological aptitude - comfort and confidence understanding and discussing architectural concepts, creating innovative and user-friendly e-commerce software applications and consumer-facing interfaces, features and functionality. Knowledge of JSON, HTML etc.
  • Flexible, adaptable; comfort with ambiguity and responding factually, accurately, quickly to rapidly evolving risks and opportunities.
  • Strong bias for action; ability to successfully juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment.
  • Eagerness and willingness to roll up your sleeves and do whatever is necessary to meet team/program/project and customer goals.

Pay and Benefits (USA)
  • Expected base salary range $105,000 - $140,000. Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.
  • Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
  • Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program ("EAP") and Optum Care 24-hour confidential medical counseling services.
  • Holidays: The company observes ten (10) paid holidays per calendar year.
  • Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
  • Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
  • Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.

Local Candidates Strongly Preferred

No Visa Sponsorship

Principals only - no Agencies or calls please

About Tillster

Tillster is a software company that provides digital ordering and engagement solutions for the restaurant industry. The company's products include online ordering, mobile ordering, and loyalty programs. Tillster's software is used by some of the world's largest restaurant chains, including Burger King, KFC, and Pizza Hut. The company was founded in 2009 and is headquartered in Los Angeles, California. Tillster has additional offices in San Diego, California and London, United Kingdom.
Learn more about Tillster
Size
500 employees
Industry
Founded
2002

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