Crate & Barrel

Senior Technical Program Manager, Enterprise Item & Content

Crate & Barrel • $120K — $150K *
US-AnywhereRemote in Illinois, US
Enterprise Technology
8 - 10 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • 8+ years in technology environments
  • 5+ years managing complex programs or in a senior agile role
  • Bachelor's degree in a related field or equivalent experience
  • Master's degree or relevant certifications (PMP, PgMP, SAFe) preferred
  • Previous experience with PIM technology platforms or Retail Technology is a plus

Responsibilities

  • Orchestrate delivery of Enterprise Item initiatives and PIM system implementation
  • Partner with product management, engineering, and leadership from discovery to delivery
  • Lead executive-level forums for critical decision-making and strategic alignment
  • Monitor program progress, manage interdependencies, and provide status reports
  • Contribute to developing and implementing agile best practices
  • Lead and mentor large cross-functional teams for high performance
  • Facilitate complex planning sessions and drive problem-solving workshops
  • Drive continuous improvement for program execution and agile practices

Benefits

  • Fully remote position
  • Opportunity for professional development and mentorship
  • Engage with executive leadership
  • Contribute to strategic program direction
  • Work in a collaborative environment with cross-functional teams
Full Job Description
The Senior Technical Program Manager, Enterprise Item is a crucial role within the Technology team, responsible for overseeing or driving the planning, execution, and coordination of medium to large programs involving multiple teams. This role supports the full lifecycle from discovery through delivery, monitors progress, reports to stakeholders, and contributes to the development and implementation of program management and agile best practices.

  • This position is fully remote
  • This role is an Individual Contributor position


A day in the life as a Senior Technical Program Manager...

  • Orchestrate the end-to-end delivery of Enterprise Item initiatives, including the implementation of a Product Information Management system and syndication of item data across the enterprise
  • Partner closely with product management, engineering, and Merchandising leadership from discovery through delivery and execution
  • Lead executive-level forums to facilitate critical decision-making, applying an enterprise mindset to navigate complex program trade-offs and ensure strategic alignment across the organization
  • Monitor overall program progress, manage interdependencies, identify and mitigate risks, and provide comprehensive status reports to stakeholders, including leadership
  • Contribute to the development and implementation of program management and agile best practices across the organization
  • Lead large cross-functional teams, fostering a collaborative and high-performance environment
  • Mentor other program managers or agile practitioners within the organization
  • Facilitate complex planning sessions and problem-solving workshops
  • Drive continuous improvement initiatives within program execution and agile practices


What you'll bring to the table...

  • Deep expertise in program & agile methodologies (e.g., Scrum, Kanban, SAFe, Lean)
  • Strong executive communication & influencing skills, with the ability to engage senior leadership
  • Advanced stakeholder management capabilities across various levels and functions
  • Proven delivery management skills for complex programs
  • Ability to manage program scope, budget, timelines, and quality effectively
  • Excellent problem-solving, risk management, and dependency management skills
  • Proficient in agile & project tooling
  • Ability to build structure within ambiguous environments, leading through influence


We'd love to hear from you if you have...

  • 8+ years of experience in a technology environment
  • 5+ years of experience in managing complex programs or in a senior agile role (e.g., Senior Scrum Master, Agile Coach)
  • Bachelor's degree in a related field or equivalent work experience; Master's degree or relevant certifications (PMP, PgMP, SAFe) are a plus
  • Previous experience with implementation of PIM technology platforms and/or Retail Technology is a plus.


About Crate & Barrel

Crate & Barrel is a chain of retail stores that sells home furnishings, housewares, and furniture. The company was founded in 1962 by Gordon and Carole Segal. Crate & Barrel's products are designed in-house and sold directly to customers through its retail stores, catalogs, and website. The company is headquartered in Naperville, Illinois, and operates stores throughout the United States and Canada. In addition to its Crate & Barrel stores, the company also operates CB2, a home furnishings retailer, and The Land of Nod, a children's furniture and bedding retailer.
Learn more about Crate & Barrel
Size
7,000 employees
Industry
Retail & Consumer Goods
Founded
1962
* Ladders Estimates

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