Req Id: 431722

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell's Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

Are you an experienced product leader ready to shape the long-term direction of a high-visibility digital portfolio? We are seeking a strategic and execution-focused Senior Product Owner, Digital to define and drive strategy across complex, business-critical digital product areas.
In this high-impact position, you will own the product definition and value proposition of key digital initiatives and lead them through the entire lifecycle-from concept and backlog prioritization to execution and optimization. You will operate at both the visionary and operational levels, ensuring clarity, alignment, and measurable value across agile development teams and the wider organization.

Key Responsibilities
• Define & Champion Strategic Vision: Establish a compelling long-term digital product vision that aligns with Bell's business objectives and puts the customer first.
• Own the Digital Roadmap & Backlog: Build, prioritize, and oversee complex, multi-team roadmaps and product backlogs that drive meaningful business impact and customer value.
• Lead Agile Execution: Act as the primary Product Owner in Agile ceremonies (Sprint Planning, Daily Stand-ups, Retrospectives). Translate market demand and customer requirements into clear, actionable user stories.
• Cross-Functional Coordination: Work closely with UX/UI design, engineering, QA, and marketing teams to ensure seamless product delivery and go-to-market execution.
• Influence Senior Stakeholders: Act as a trusted strategic advisor to executive leadership, providing clear, data-driven recommendations on product strategy, risks, and progress.
• Performance Tracking & Optimization: Focus on initiatives that deliver measurable results (e.g., revenue growth, user engagement, retention) and use analytics to continuously optimize the digital experience.

Critical Qualifications
• Experience: 5+ years of experience as a Product Owner or Product Manager, specifically within digital platforms, e-commerce, or telecommunications.
• Agile Expertise: Deep understanding of Agile/Scrum methodologies and experience working directly with development squads.
• Customer-Centric Mindset: Strong ability to conduct deep market, competitive, and customer analysis to identify trends and gaps.
• Leadership Skills: Strong communication and listening skills with the proven ability to lead without formal authority and manage multiple priorities in a fast-paced environment.
• Technical Acumen: Ability to translate complex technical constraints into commercially viable, scalable digital solutions.

Preferred Qualifications

• Experience with specific tools or technologies relevant to the company's products [Specify tools, e.g., Jira, Confluence, specific programming languages
• Experience with A/B testing and data analysis.
• MBA or related advanced degree.

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Ontario : Don Mills || Canada : Ontario : Mississauga

Work Arrangement: Hybrid

Application Deadline: 10/02/2026

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [redacted] to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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Created: Canada, ON, Toronto