Senior Technical Delivery LeadThe Senior Technical Delivery Lead drives delivery of complex technical solutions for Allegion's Order Management product teams. This player-coach role connects engineering execution, Agile delivery, and technical program management. The person in this role owns delivery from requirements through release, stays close enough to the technical work to guide and unblock the team, partners with product owners, engineering teams, and business stakeholders, and helps ensure solutions are delivered on time, within scope, and with strong quality. The role also serves as a servant leader for Agile teams by facilitating Scrum ceremonies, removing impediments, and driving continuous improvement across the delivery lifecycle.
Hybrid: At Allegion, we're driven by a bold vision: redefining safety while empowering our employees to thrive. This role follows our hybrid work model-combining in-person collaboration for meaningful moments with the flexibility of remote work. Because hybrid arrangements can vary by team and business needs, your talent acquisition partner will share the specific expectations for this role.
While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the hybrid schedule as needed at the Company's discretion.
What You Will Do: - Own end-to-end delivery of technical solutions, from requirements through release, across one or more IT product teams.
- Champion AI-native ways of working by helping teams use AI tools responsibly in daily engineering workflows, including AI-assisted code review, automated testing, documentation support, and sprint planning. Encourage a culture where AI improves quality, speed, and learning while maintaining appropriate human judgment and accountability.
- Partner with product owners, team leads, and business stakeholders to define, prioritize, and refine the product backlog
- Lead Scrum ceremonies and champion Agile best practices as the team's Scrum Master
- Coordinate across IT teams and delivery partners to align scope, dependencies, delivery plans, and technical approach for cross-team initiatives.
- Translate business requirements into clear technical requirements and user stories for the development team
- Track delivery progress, risks, and issues; proactively resolve blockers and escalate when needed
- Oversee test planning and execution to ensure features meet quality and functional expectations prior to release
- Manage release activities, documentation, and approvals; coordinate production deployments outside business hours as needed
- Provide production support oversight, including triage and coordination of support tickets
- Report on delivery status, metrics, and risks to stakeholders and leadership
- Serve as a technical escalation point by helping teams evaluate complex technical or architectural issues, remove blockers, and align on practical paths forward.
- Champion continuous improvement in delivery practices, tooling, and team ways of working
- Other duties as assigned
- Up to 25% travel may be required
What You Need to Succeed: - Bachelor's degree required (Computer Science, Information Technology, or related discipline preferred)
- 7+ years of experience leading technical delivery or as a Scrum Master/technical project manager
- A strong ability to drive delivery of robust, high-scale systems and to challenge engineers to think bigger and more generically in developing their solutions
- Proven experience managing Agile software delivery, including backlog management and sprint planning
- Self-motivated, independent, and proactive, with outstanding communication skills; able to effectively communicate complex ideas and make compelling arguments across business and technical audiences
- Experience coordinating release management and production support processes
- Experience working with enterprise business applications or order management platforms is strongly preferred, especially in environments where technical delivery depends on coordination across product, engineering, operations, and business teams.
- Strong cross-functional influencer who can work in a fast-paced environment, manage frequent context switching, coach and mentor team members, and lead through influence to keep teams aligned.
- Demonstrated ability to scope, schedule, and resource multiple complex projects in collaboration with other cross-functional partners
Preferred (Nice to have): - Experience with QA/testing practices (test case design, defect tracking)
- Familiarity with test automation tools
- Experience using SQL and reporting tools (e.g., Power BI) to track delivery metrics
- Experience supporting SOX compliance documentation
- PMP, CSM, or other relevant Agile/delivery certification
What You'll Get from Us: - Health, dental and vision insurance coverage, helping you "be safe, be healthy"
- A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
- Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
- Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
- Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
- Life Insurance - Term life coverage with the option to purchase supplemental coverage
- Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back so you can "serve others, not yourself"
- Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
Apply Today! - Join our team of experts today and help us make tomorrow's world a safer place!
- Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
