Job DescriptionWhat is the opportunity?Provide second and third level support and perform some operations and compliance activities required to provide a robust and reliable mobility infrastructure for all Business, Functional, and Geographical units within RBC
What will you do?- Provide second or third level support for the mobility infrastructure
- Analyze and troubleshoot medium to high complexity mobile issues on Android and iOS devices
- Collaborate on and contribute to initiatives that enhance overall mobile support operations
- Establish strong working relationships with internal support partners to facilitate identifying and action on known issues, incident trends, or emerging patterns
- Initiate knowledge articles for trending incidents to facilitate self-serve remediation
- Collaborate with peers to follow-up with suppliers on open problem cases, enhancement requests, and planned activities
- Prioritize regularly to effectively and efficiently respond to business and operations needs
What do you need to succeed?Must-have- Strong Mobile Device Management (MDM) experience. E.g. Microsoft Intune, IBM MaaS360, VMware AirWatch / Omnissa Workspace ONE
- Knowledge and support experience with iOS and Android operating systems
- Knowledge and support experience with Mac OS
- Strong verbal and written communication skills
- Strong problem solving, decision making, research, and analytical skills
Nice-to-have- Enthusiasm, an aptitude for learning, and the willingness to make a difference
- Ability to work well within and across teams
- Ability to identify and discuss technical issues
- Ability to take personal initiative (i.e., determining and launching new ideas and approaches)
- Technical writing and system documentation
- Sound knowledge of RBC IT internal and ITSM processes
What's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities for overtime
- Opportunities for on-call support rotation
Job SkillsAnalytical Thinking, Apple Macintosh, Customer Service, Enterprise Mobility Management (EMM), Group Problem Solving, Mac OS Support, Mobile Device Management (MDM), Mobile Operating Systems, Mobile Support, Mobile Telephones, Personal Initiative, Teamwork, Troubleshooting
Additional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:Toronto
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:TECHNOLOGY AND OPERATIONS
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-08-10
Application Deadline:2026-08-31
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
