Senior Team Manager - Global Client Delivery

Job Responsibilities

• Manage and supervise the day-to-day operations of assigned client team members including managing performance metrics, accountability for outcomes and work distribution, performance evaluations, and ensuring the seamless integration of the Project Management team services.
• Grow and develop the Project Management team including development of succession plans and individual development plans.
• Ensure management of study milestones and proactive communication with clients, application of best practices regarding budget and risk management, and accuracy in documentation within systems.
• Coordinate and monitor progress to ensure achievement of Project Management goals.
• Proactively consult with clients regarding the impact of their decisions. Seek to understand their true needs and how to best deliver with the understanding of how the client defines success.
• Instill and manage a culture of continuous improvement and quality and productivity ensuring the consistent implementation, use, and review of SOPs.
• Monitor and track resolution of all client escalations, issues, and concerns.
• Ensure all services failures are identified, tracked and resolved in a timely manner while taking preventative action to ensure that the same service failure does not occur again.
• Effectively collaborate with others and work across boundaries as necessary assisting in day-to-day operations of the global team, working with appropriate BD Directors, and working across functions to remove barriers and optimize client delivery consistently.

Minimum Qualifications

• Bachelor's degree in life science, medical, scientific, technical, or laboratory discipline
• 2 or more years experience as people leader, including managing leaders with direct reports
• 2 or more years of experience leading pharmaceutical or biotechnology projects

Preferred Qualifications

• 2 or more years of experience in Central Laboratory Services
• 1 or more years of experience in clinical research
• 1 or more years' experience in leading database management, study design or global project management in clinical research industry.
• 1 or more years of experience in quality event management (capa handling)

Additional Job Standards

• Experience managing leaders and bigger teams up to 20 plus
• Proven ability to inspire effective teamwork and motivate staff in a multi-regional, matrixed environment
• Strong negotiation skills to facilitate, guide, and influence a unified approach within a global, cross-functional environment
• Exceptional written, verbal, and interpersonal communication abilities
• Strong customer service orientation and demonstrated commitment to collaborative teamwork
• High level of initiative with the ability to work effectively across cross functional teams
• Proven strengths in planning, problem solving, and organizational execution
• Demonstrated success driving continuous improvement and managing change
• Experience in team building, influencing stakeholders, and resolving conflict
• Track record of successfully delivering complex projects on time and to quality standards

The Senior Team Manager will be responsible for the coordination and management of a regional team and global client(s) to ensure the successful implementation of the strategy, structures, processes and metrics of the team to deliver outstanding client satisfaction.

Application Window: closes at the end of the day 6/5/2026

Pay Range: 135-160K USD

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

The position is also eligible for an annual bonus under the Labcorp Bonus Plan. Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers. Compensation may also include discretionary short- and long-term incentive packages.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. For more detailed information, please click here.