What you'll be doingThe People, Culture & Talent team leads CIBC's human capital strategy by creating experiences that help our team members thrive, connect, develop, and prosper. Within that group, the Talent Acquisition team delivers innovative talent solutions and best-in-class experiences that help us attract, hire, develop, and retain top talent while building an inclusive culture that reflects the clients and communities we serve.
As a Senior Talent Acquisition Operations Analyst, you'll play a unique and high-impact role that blends two areas of expertise: talent acquisition operations excellence and data-driven analytics. You'll lead process improvements, strengthen operational consistency, and turn recruitment data into insights that help shape better decisions and better experiences. You'll also serve as a key partner in training, system support, and procedure design, helping the team work more effectively across tools, workflows, and stakeholder interactions. This is an exciting opportunity for someone who enjoys combining operational problem-solving with analytical thinking to improve how talent acquisition delivers value across the bank.
At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2-3 days per week on-site, while other days will be remote.
How you'll succeed- Analytics and insights - Develop, maintain, and analyze talent acquisition metrics, reports, and dashboards to support strategic decision-making. Identify trends, surface actionable insights, and present findings clearly to Talent Acquisition leadership and business partners.
- Process improvement and automation - Review recruitment operations to identify opportunities for standardization, efficiency, and automation. Lead or support the design and implementation of improved workflows, tools, and solutions that enhance service delivery and user experience.
- Training and enablement - Design and facilitate training for recruiters, Talent Acquisition Coordinators, and hiring managers on processes, systems, and best practices. Create clear guidance and support adoption of new ways of working across the Talent Acquisition function.
- Workday support and issue resolution - Serve as a subject matter expert for Talent Acquisition systems and processes, acting as a first point of contact for Workday-related questions, issues, and escalations. Partner with Human Resources Information Systems (HRIS) and technology teams to troubleshoot issues, support testing, and contribute to system enhancements.
- Procedure documentation and governance - Create, refine, and maintain standard operating procedures and operational documentation that strengthen consistency, compliance, and quality across recruitment activities. Support audits, remediation efforts, and alignment with internal policies and regulatory requirements.
- Project leadership and team support - Participate in or lead initiatives focused on innovation, efficiency, training, and operational excellence within Talent Acquisition. Provide guidance, workload direction, and feedback to Talent Acquisition Coordinators, and support cyclical activities such as immigration recruitment processes when required.
Who you are- You bring a rare combination of expertise. You have deep experience across talent acquisition or Human Resources operations and strong reporting and analytics capability. You're energized by roles that combine operational execution, process design, training, and data-driven problem-solving.
- You have relevant experience. You bring 5+ years of experience in Talent Acquisition, Human Resources operations, or a related field. You've built credibility through hands-on experience improving processes, supporting stakeholders, and delivering operational results.
- You're highly analytical. You can translate data into meaningful insights and recommendations that support better business decisions. You have advanced Excel skills, experience with reporting tools, and exposure to dashboard development; Tableau and Power BI are assets.
- You know talent acquisition systems and workflows. You have experience with Workday or a similar Human Resources Information System, along with a strong understanding of applicant tracking systems, sourcing tools, and candidate or hiring manager processes. You're comfortable troubleshooting issues and supporting enhancements and testing activities.
- You're a strong communicator and facilitator. You can create process documentation, deliver training, and explain complex information in a way that is clear, practical, and easy to apply. You build trust with partners through thoughtful communication, responsiveness, and sound judgment.
- You improve what you touch. You're skilled at identifying gaps, creating structure, and implementing improvements that increase consistency, efficiency, and user experience. You bring strong project management, critical thinking, and attention to detail to everything you do.
- You have the right educational background. You have a bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience.
- Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
At CIBC, we offer a competitive total rewards package. This role has an expected salary range of
$100,000 - $115,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.
This position does not offer visa sponsorship or relocation support.
#LI-TA
Job LocationIL-Chicago, 120 S LaSalle St Fl 8
Employment TypeRegular
Weekly Hours40
SkillsAnalytical Thinking, Analytics, Analytics Implementation, Auditing Procedures, Communication, Compliance Training, HR Analytics, Human Resources (HR), Onboarding, Performance Analytics, Problem Resolution, Problem Solving, Procedural Compliance, Procedural Writing, Procedure Design, Procedure Manuals, Procedure Training, Procedure Writing, Process Improvements, Recruiting Strategies, Standard Operating Procedure (SOP), Talent Acquisition, Training System
