We are seeking a Senior System Administrator to serve as a key connector between Support Services, DevOps, and IT Security. This role ensures secure, reliable, and efficient IT operations across our multi-site environment, including Las Vegas HQ and the San Diego office.
The ideal candidate brings strong hybrid infrastructure experience, a proactive approach to automation and security, and the ability to lead Tier 3 support, network operations, cloud administration, and compliance efforts in a fast-moving organization.
What do we offer: We invest in our people, supporting their growth through mentorship and professional development. We strive to offer a work-life balance, creating a culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:
- Work from home: Flexibility to work from home based on business needs and policies.
- Work/life balance: We offer a Monday - Friday 8 a.m. to 5 p.m. schedule.
- Benefits: Choice of Medical, Vision, and Dental plans with company premium contributions, vacation and sick time, 8 paid holidays plus a floating holiday, 401k with company match after 90 days & other ancillary benefits.
- Growth and development: In-house training and on-the-job development prepare our employees for promotional advancement, leadership opportunities, and lateral transfer skill development.
**This position is based in our Las Vegas, NV office and requires in-person attendance due to the collaborative nature of the work.**Requirements
Essential functions: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. ?
Support Services and end-user experience- Serve as the Tier 3 escalation point for Help Desk, resolving complex issues across multiple sites.
- Define, track, and report SLA/KPI metrics such as uptime, resolution time, and user satisfaction.
- Mentor Support Services staff and help cross-train San Diego users on basic IT support functions.
Infrastructure and cloud operations- Install, configure, and maintain physical, virtual, and cloud-hosted systems, including servers, desktops, laptops, firewalls, switches, routers, access points, and VPNs.
- Administer Windows Server, Windows 10/11, Linux, VMware, Hyper-V, AWS, and Azure environments.
- Design and maintain infrastructure as code using Terraform, CloudFormation, or similar tools.
- Own and optimize network infrastructure, including LAN/Wi-Fi equipment and FortiGate SD-WAN and VPN services.
DevOps and automation- Partner with DevOps teams to integrate infrastructure into CI/CD pipelines.
- Support containerized workloads using Docker and Kubernetes.
- Automate patching, deployment, configuration, and device management using Ansible, Intune, JAMF, and scripting tools such as PowerShell, Bash, and Python.
- Support release readiness, environment preparation, and rollback planning.
Security and compliance- Work with Security to implement Zero Trust and micro-segmentation strategies.
- Integrate and maintain EDR and SIEM tools for monitoring and response.
- Support compliance efforts aligned with NIST, CIS v8, ISO 27001, and SOC 2.
- Lead vulnerability remediation and penetration test follow-up.
- Manage role-based access and identity governance in Azure AD / Entra ID.
- Coordinate with Facilities on physical security systems, including door access and cameras.
Disaster recovery and monitoring- Implement and validate backups for cloud and on-premises systems.
- Support cloud-to-cloud SaaS backup solutions for Microsoft 365 and Salesforce.
- Participate in business continuity exercises and maintain recovery documentation.
- Use observability tools and external monitors to identify issues early and support automated remediation where possible.
Documentation and asset management- Maintain clear technical documentation, diagrams, SOPs, and knowledge base articles.
- Track hardware and software inventory throughout the lifecycle.
Communication and collaboration- Support reliable communication platforms such as Microsoft Teams, RingCentral, and Zoom.
- Collaborate with Support, DevOps, Security, Engineering, Product, and Data teams to align IT services with business needs.
Operational Excellence & Efficiency- Oversee daily pod operations and manage the flow of claims to ensure timely and accurate processing.
- Identify and implement process improvements to streamline workflows, reduce bottlenecks, and increase efficiency.
- Maintain quality standards and service level expectations.
- Develop contingency plans to address potential operational disruptions.
Budget Management & Financial Oversight- Monitor operational budgets and identify cost-saving opportunities.
- Assist with budget forecasting, expense tracking, and financial planning.
- Optimize resource allocation to maximize productivity and control costs.
Performance Monitoring & Reporting- Track daily, monthly, and ad hoc KPIs to identify trends and measure performance.
- Prepare and present production reports to senior leadership.
- Support performance reviews by providing data-driven insights and recommendations.
Staff Management & Development- Lead, coach, and mentor team members to improve performance and support professional growth.
- Partner with managers to recruit, onboard, and develop new hires.
- Address performance concerns and support corrective action planning.
- Foster a positive, accountable, and productive team environment.
Compliance & Risk Management- Ensure compliance with company policies, procedures, and regulatory requirements.
- Protect sensitive information and maintain data security.
- Identify and mitigate operational risks that could affect pod performance.
Collaboration & Communication- Work closely with managers, senior operations leaders, and cross-functional teams to support shared goals.
- Build positive relationships with internal stakeholders, clients, and vendors.
- Serve as a professional and credible leader who makes sound business decisions.
Qualifications and Competencies:- Strong hands-on experience in multi-site environments.
- Working knowledge of Windows Server and Linux administration.
- Experience with AWS and Azure.
- Familiarity with VMware and Hyper-V.
- Strong networking knowledge, including Wi-Fi, VPN, routing, switching, and firewall administration.
- Experience with automation tools and scripting.
- Experience supporting CI/CD, Docker, and Kubernetes in an operational environment.
- Strong understanding of security tools, backup systems, and compliance frameworks.
- Excellent troubleshooting, communication, and collaboration skills.
Preferred qualifications- CompTIA Security+, AWS SysOps Administrator, AWS DevOps Engineer, MCSA, CISSP, or CKA.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience.
Experience Requirements- 5+ years of experience in system administration, hybrid cloud management, or IT operations.
Education- Bachelor's degree in Business Administration, Operations Management, Finance, or a related field required.
- MBA or other advanced degree preferred.
- Certifications such as PMP, Lean Six Sigma Green/Black Belt, or Certified Manager (CM) are a plus.
Salary Description
$98,000 to $105,000
