Location: USA - VIRTUAL - US Texas Division: Solutions Job Posting Title: Senior System Lead, Application & Integration, GCM - 123564 Time Type: Full Time Position Summary Senior System Lead, Application & Integration (GCM) serves as the single point of contact (SPOC) between the Application & Integration (A&I) organization and an assigned Global Customer Management (GCM) enterprise account. • This role is responsible for the end-to-end technical ownership of A&I delivery for the assigned client, from pre-sale solution design through steady-state operations and continuous improvement. • The Senior System Lead consolidates and translates business demand from the GCM account team into structured A&I work packages, provides functional oversight to regional A&I engineers, manages change requests and escalations, and ensures all deliverables adhere to global A&I standards. • The role operates at the intersection of commercial account management and technical delivery, requiring the ability to communicate effectively with both client-facing stakeholders and regional engineering teams across multiple time zones. • This is a deep, single-account technical ownership role requiring strong governance discipline, structured demand management, and the capacity to represent DSV at a senior level with global enterprise clients. Governance, Standards & Quality Assurance • Own the creation, documentation, and maintenance of application and integration standards relevant to the assigned GCM client. • Ensure that A&I deliverables follow global standards, templates, and processes; escalate and manage deviations where required. • Validate alignment with global change processes, standardization initiatives, and cross-regional frameworks. • Promote compliance with established global standards and act as the guardian of technical consistency across regions. SPOC for GCM - A&I • Serve as the single point of contact for all A&I-related topics for the GCM account team globally. • Consolidate A&I demand from all regions supporting the GCM client and ensure clarity, prioritization, and structured response. • Facilitate communication between GCM, Technical Leads, Regional A&I teams, and cross-functional partners. Oversight of A&I Engineering Execution • Provide functional oversight to the A&I engineers assigned to the GCM client, ensuring proper task allocation, technical direction, and workload management. • Review and approve designs, integration specifications, technical decisions, and testing strategies across regions. • Ensure engineering teams operate with a unified methodology and shared understanding of the client's architecture, system landscape, and business needs. • Identify resource gaps and support planning for dedicated A&I capacities per client where needed. Cross-Regional Coordination • Drive alignment on demand, resources, and priorities between all regions involved in A&I delivery for the client. • Ensure that work performed in different regions is harmonized and aligned with the global A&I operating model. • Engage regularly with Regional A&I Leads or counterparts to maintain visibility of dependencies, risks, and timelines. Demand & Portfolio Management • Consolidate and translate business demand from GCM into actionable A&I work packages. • Provide visibility to leadership on volume, complexity, capacity needs, and prioritization. • Ensure timely sign-off of scoping, estimations, and resource plans. Risk, Issue & Escalation Handling • Identify and escalate risks or capacity constraints that may jeopardize delivery timelines or quality. • Facilitate cross-team problem-solving to address architectural challenges or cross-application integration issues. • Ensure transparency when workload exceeds safe capacity thresholds, advocating for reprioritization or additional support where needed. Continuous Improvement & Alignment to Global Strategy • Proactively contribute to global A&I methodologies, templates, and best practices based on lessons learned from the client. • Feed recurring patterns, change needs, or new feature requests into global governance bodies such as the GAB (Global Advisory Board). • Promote simplification, reusability, and standardization across sites and regions. Education & Experience: • Bachelor's degree in Information Systems, Supply Chain Management, Business, or a related field; or equivalent professional experience. • Minimum 7 years of experience in WMS implementation, application & integration management, or supply chain systems delivery. • Minimum 3 years in a client-facing or account management capacity within a logistics, 3PL, or supply chain technology environment. Required Skills & Competencies: • Hands-on experience with WMS platforms (Blue Yonder, Manhattan, Oracle WMS, or equivalent); familiarity with integration technologies including EDI, API, and ERP/TMS connectivity. • Proven ability to manage change requests end-to-end: intake, scoping, prioritization, delivery oversight, and sign-off. • Strong project management and organizational skills; experience with tools such as ServiceNow, Jira, Microsoft Project, or equivalent platforms. • Demonstrated ability to operate as an external-facing SPOC for a global enterprise account; experience managing client escalations, QBRs, and stakeholder communications at a senior level. • Cross-regional coordination experience; ability to align teams across multiple time zones and geographies under a unified delivery methodology. • Excellent written and verbal communication skills; able to present technical topics clearly to non-technical audiences and represent DSV credibly in client-facing settings. • Knowledge of global A&I standards, governance frameworks, and change management processes; experience with demand intake and portfolio visibility tools preferred. Success Measures • Adherence to global A&I standards with minimal deviations • Transparent and accurate demand/planning alignment with GCM • On-time, on-quality delivery of A&I work packages • High satisfaction from GCM teams and regional A&I stakeholders • Reduced rework, improved standard adoption, and consistent delivery quality • Effective risk and escalation management • Strengthened global alignment and coherence across A&I teams. Other Physical Requirements: While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (50%+) WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For this position, the expected base pay range is $130,000.00 - $160,000.00 Annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Senior System Lead, Application & Integration, GCM Austin