BlueCrest

Senior Support Engineer

BlueCrest • $80K — $95K *
Columbia, SC 29223In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Proven engineering experience in mail or print technology.
  • Strong written and verbal communication skills.
  • Customer management and reporting capabilities.
  • Ability to work independently and meet tight timelines.
  • Experience in training and coaching technical skills.
  • A+N+ or ONC/HNC qualifications, with basic networking and advanced PC knowledge.

Responsibilities

  • Provide technical support to internal customer service representatives, promoting best practices.
  • Ensure maximum equipment uptime by leveraging knowledge of products and customer needs.
  • Support sales activities by completing RFIs, RFQs, quotes, and SOWs aligned with company processes.
  • Assist with technical product activities such as Try & Buys, complex configurations, and beta testing.
  • Act as a liaison between service, engineering, quality, and manufacturing departments.
  • Contribute to product quality and defect resolution across all product lines.
  • Offer technical training and support for training activities.
  • Assist with test engineering functions related to product development and issues.

Benefits

  • Mandatory travel requirement, potentially exceeding 70% of standard working hours.
Full Job Description
To provide a best-in-class service on defined product lines for internal and external clients. Solution integration, solution delivery, technical escalations, and pre and post-sales support activities that maximize customer satisfaction and corporate financial performance.

Accountabilities
  1. Provides technical support and expertise to Site CSRs with a particular emphasis on promoting best practice and ensuring consistency of process concerning supporting equipment to maximize company profitability.
  1. Maintains high level of equipment up time through knowledge of products, systems network, and customer requirements with a view to maximizing customer satisfaction.
  1. Provides technical expertise to support sales activities and support the completion of RFI's, RFQ's, quotes and SOW's in accordance with company process and policy to support the delivery of sales and profitability targets.
  2. Supports a wide range of technical product activities including but not limited to Try & Buys, installation of complex configurations and beta testing to ensure customer satisfaction and solution profitability.
  1. Provides a link between the service department, engineering, Quality, and Manufacturing
  1. Supports product quality and defect closure across all product lines to maintain world class products
  1. Provides technical training and support to training activities
  1. Support of test engineering functions on product development and product issues.
  1. Danbury integration and refurbished module support as needed
  1. Travel is a mandatory requirement which can exceed 70% of standard working hours.


Essential
  • Proven engineering experience in mail or print technology
  • Written and verbal communication skills.
  • Customer management and reporting skills.
  • Ability to work within defined time lines.
  • Ability to work independently with minimum supervision.
  • Ability to train and coach technical skills

Desirable
  • Demonstrable leadership capability.
  • A+N+ and or ONC / HNC, Basic Networking, Advanced PC.
  • Demonstrable experience in teaching, training or development experience.
  • Consulting skills including effective listening, problem solving and facilitation.

Key Challenges
  • Supporting a culture and behavioural shift amongst the CSR communities to move from a break/fix mind-set to a continuous improvement and trusted partner with clients.
  • Supporting the upskilling of the CSR workforce.

About BlueCrest

BlueCrest is a global financial services company that specializes in hedge fund management and investment services. The company was founded in 2000 by Michael Platt and is headquartered in London, England. BlueCrest manages a range of hedge funds and other investment vehicles, and has offices in several countries, including the United States, Switzerland, and Singapore. The company has been recognized for its strong performance and innovative investment strategies, and has won several industry awards. BlueCrest is committed to responsible and sustainable business practices, and has implemented a number of initiatives to reduce its environmental impact.
Learn more about BlueCrest
Size
3,000 employees
Industry
Finance & Insurance
* Ladders Estimates

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