Allison Transmission Holdings, Inc

Senior Supervisor, Sales Support

Allison Transmission Holdings, Inc • $80K — $95K *
Indianapolis, IN 46227In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business administration or equivalent experience
  • Proven leadership and team management skills
  • Prefer familiarity with Allison customers and operations
  • 5+ years of professional experience in a related role
  • Strong analytical and sales data management abilities
  • Proficient in SAP SD and CRM systems

Responsibilities

  • Lead and develop a team of parts order analysts across US and India
  • Act as the main MSS contact for production planning at the Parts Distribution Center
  • Ensure compliance with MSS processes and export regulations
  • Maintain proper documentation of customer orders in Allison 360 CRM
  • Collaborate with Quality during external audits
  • Provide support and information to customers and sales account managers
  • Lead special projects as assigned

Benefits

  • Collaborative team environment
  • Opportunities for professional growth and development
  • Exposure to leadership and senior management
  • Engagement in international operations
  • Flexibility in managing both US and India-based teams
Full Job Description
Job Description:

Primary Purpose of Role:

Responsible for direct customer order management at the Indianapolis Parts Distribution Center (PDC). This position leads a team of parts order analysts and ensures compliance with business processes. This role regularly interfaces with associates at all levels in MSS, Operations, Quality, and IS&S, in addition to working directly with customers. The person in this position must have good working knowledge of SAP SD (Shipping and Distribution) and the ability to quickly analyze and articulate customer order patterns and trends, internally and externally.

Key Responsibilities:
  • Lead, manage, support and grow a team of order analysts that would be based in both the US and India. Team management would include establishing and tracking goals and developing employees.
  • Act as the lead MSS representative to Parts Distribution Center Operations for plant production planning. Develop and recommend order timing and provide prioritization scheduling for part shortages. Liaise with Outside North America (ONA) Sales Operation Leaders to ensure ONA demand is included in planning.
  • Ensure compliance with MSS processes and procedures, Export Controls and ITAR regulations.
  • Ensure that applicable North America customer order documentation is properly maintained in Allison 360 CRM and is in compliance with Information Life Cycle Management, legal requirements and export controls and ITAR regulations.
  • Liaise with Quality during external audits of the PDC.
  • Assist order analysts in providing information and details to customers, sales account managers, and management, as needed.
  • Support and lead special projects as assigned
  • Excellent interpersonal and communication skills
  • Ability to manage multiple projects and effectively prioritize tasks

Qualifications:
  • Bachelor's degree in business administration or related field, or equivalent experience
  • Excellent leadership and management skills, with experience in managing a team of direct reports
  • Prefer knowledge of Allison customers and products, Global MSS and Allison Operations organization and responsibilities


Experience:
  • 5 years of professional experience required, including managing people
  • Strong business knowledge, sales data management and analytical skills
  • Ability to professionally handle high stress situations that may involve internal and/or external stakeholders at all levels
  • High degree of familiarity with SAP, CRM and Microsoft Office software
  • Comfort with public speaking, experience working with senior level management

About Allison Transmission Holdings, Inc

Allison Transmission is an American manufacturer of commercial duty automatic transmissions and hybrid propulsion systems. Allison products are specified by over 250 vehicle manufacturers and are used in many market sectors including bus, refuse, fire, construction, distribution, military and specialty applications. Allison was founded in 1915 in Indianapolis, Indiana, where the company's global headquarters still resides today. Allison Transmission is the world's largest manufacturer of fully automatic transmissions for medium- and heavy-duty commercial vehicles and is a leader in hybrid-propulsion systems for city buses.
Learn more about Allison Transmission Holdings, Inc
Size
3,400 employees
Market Cap
$3.8 billion
Industry
Manufacturing & Automotive
Net Income
$299 million
Founded
1915
5 Year Trend
+5.5%
Revenue
$2 billion
NASDAQ
ALSN
* Ladders Estimates

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