DescriptionCheckmarx is seeking a highly motivated and experienced Strategic Customer Success Manager (SCSM) to join our team. The SCSM will play a crucial role in helping customers achieve their desired outcomes by effectively using Checkmarx's application security solutions. This role requires a blend of technical expertise, strategic thinking, and exceptional customer engagement skills.
How will you make an impact?- Provide expert deployment and operational guidance.
- Act as the primary technical liaison for customers.
- Collaborate with Support, Product Management, and other internal teams.
- Guide customers through onboarding and best practices.
- Monitor adoption and address hurdles to meet committed usage levels.
- Drive value-based activities to increase platform adoption and consumption.
- Design and execute Mutual Activity Plans tied to customer value and outcomes.
- Set and manage project milestones, celebrate wins, and address deviations.
- Provide insights from interactions and analytics.
- Highlight successes, challenges, and opportunities for growth.
- Build strong relationships with technical stakeholders.
- Advocate for customer needs within Checkmarx.
- Conduct training sessions on new features and provide refreshers.
- Quantify and report the impact of Checkmarx solutions.
- Provide regular value metrics to technical decision-makers.
- Identify and support expansion opportunities using success stories and ROI.
- Stay updated on Checkmarx products and cloud security trends.
- Contribute to newsletters and "what's new" materials.
- Provide feedback on customer health signals.
- Help evolve engagement strategies based on product signals.
RequirementsWhat is needed to succeed?- 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry.
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field
- Demonstrated success in guiding customers through onboarding, adoption, and value realization.
- Experience working with enterprise clients and managing complex technical relationships.
- Ability to analyze customer usage data and product telemetry to identify trends and risks.
- Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights.
- Ability to align product capabilities with customer compliance needs.
- Commitment to continuous learning in cloud security trends and emerging technologies.
Preferred Qualifications- Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.
- Understanding of cloud-native security architectures and tools (e.g., IAM, KMS, VPC, Security Groups).
- Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.
- Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.
- Familiarity with CI/CD tools and integrating security into pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
- Ability to analyze customer usage data and product telemetry to identify trends and risks.
- Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights
- Basic scripting skills (e.g., Python, Bash, PowerShell) for automation and data handling.
- Understanding of REST APIs and experience with API-based integrations.
- Familiarity with security standards and compliance frameworks (e.g., OWASP Top 10, NIST, ISO 27001).
- Ability to align product capabilities with customer compliance needs.
- In-depth understanding of the Checkmarx platform and its ecosystem, including integrations with cloud providers and third-party tools.
Customer Engagement & Communication- Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders.
- Experience managing escalations and collaborating cross-functionally with Support, Product, and Sales teams.
- Ability to design and execute Mutual Activity Plans aligned with customer outcomes.
Training & Enablement- Skilled in delivering user training sessions, including onboarding, feature updates, and refresher courses.
- Capable of translating complex technical concepts into accessible content for diverse audiences.
Strategic Thinking & Feedback- An analytical mindset with the ability to identify customer health signals and recommend engagement strategy adjustments.
- Experience contributing to customer business reviews and identifying growth opportunities
What we have to offer- Competitive salary
- Medical, dental, vision, 401(K), and additional incentives
- Culture of community and opportunity to work in a growing organization
- Room for career growth and professional development
- Training and educational opportunities
