ServiceNow

Senior Staff Software Engineer, Developer Experience - Moveworks

ServiceNow$162K — $195K *
Information Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years designing, building, operating production systems; significant platform or infrastructure team experience
  • Experience leading design and multi-year operation of developer platforms that reached 100+ external teams
  • Deep expertise in distributed systems: reliability, API design, performance, fault tolerance, observability
  • Strong systems engineer with fluency in production microservices environments at scale
  • Built general-purpose platforms that other engineers depend on; understand good abstraction versus leaky abstraction
  • End-to-end ownership: you design, code, debug in production, iterate based on real feedback
  • Navigate tradeoffs with incomplete data: know when to generalize vs. specialize, when to build vs. integrate, when to move fast vs. lock in design

Responsibilities

  • Design and build core developer platforms: SDKs, APIs, runtime abstractions, tooling infrastructure, developer-facing services
  • Own end-to-end delivery of products that increase developer productivity: faster time-to-market, higher-quality artifacts, lower friction
  • Define platform primitives that other products build on - bias toward generality, reliability, clean abstractions
  • Drive measurable supply metrics: developer activation, integration velocity, artifact quality, ecosystem breadth
  • Lead technical strategy for your platform areas: roadmap, API design, cross-team alignment
  • Set the engineering bar: architecture, design standards, observability, operational excellence
  • Mentor senior engineers; raise the team's technical depth

Benefits

  • In-office presence in Mountain View, CA 5 days a week
  • Flexibility and trust in the work environment through work personas
  • Opportunities for mentoring and raising technical depth of the team
Full Job Description
Job Description

**This role requires in-office presence in Mountain View, CA 5x/week**

About the Team

The Developer Experience team builds platforms that enable developers building on the Moveworks Agentic AI platform. We own the flywheel: more builders 14 more integrations shipped 14 better assistant 14 more demand. We build scalable infrastructure first, then the products on top of it. Platform engineering discipline meets developer-facing product thinking.

The Role

You own the technical foundation the team ships on. You design and build the hardest platform problems - generality, scalability, extensibility - while keeping developer experience as the measure. You think in systems. You ship. You bring others along.

What You19ll Do
  • Design and build core developer platforms: SDKs, APIs, runtime abstractions, tooling infrastructure, developer-facing services
  • Own end-to-end delivery of products that increase developer productivity: faster time-to-market, higher-quality artifacts, lower friction
  • Define platform primitives other products build on - bias toward generality, reliability, clean abstractions
  • Drive measurable supply metrics: developer activation, integration velocity, artifact quality, ecosystem breadth
  • Lead technical strategy for your platform areas: roadmap, API design, cross-team alignment
  • Set the engineering bar: architecture, design standards, observability, operational excellence
  • Mentor senior engineers; raise the team19s technical depth

What We Look For at Senior Staff Level

You19re a multiplier. You trace developer pain to platform gaps, design general solutions, ship them in ways that unlock categories of use cases. You raise the abstraction level of everything you touch. You shape product decisions from the technical side. Your mentees have gone on to senior roles or owned critical systems.

Qualifications

Required:
  • 12+ years designing, building, operating production systems; significant platform or infrastructure team experience
  • Experience leading design and multi-year operation of developer platforms that reached 100+ external teams; can point to instances where the platform unlocked new use cases or accelerated velocity by order of magnitude
  • Deep expertise in distributed systems: reliability, API design, performance, fault tolerance, observability
  • Strong systems engineer with fluency in production microservices environments at scale
  • Built general-purpose platforms other engineers depend on; understand what makes an abstraction good vs. leaky
  • End-to-end ownership: you design, code, debug in production, iterate based on real feedback - not handing off at the design doc
  • Navigate tradeoffs with incomplete data: know when to generalize vs. specialize, when to build vs. integrate, when to move fast vs. lock in design
  • Understand developer activation funnels and feedback loops that turn builders into core contributors

Nice to Have:
  • Familiarity with LLM-based architectures or agent orchestration patterns
  • Experience with enterprise developer environments: auth, sandboxing, compliance, multi-tenancy constraints


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

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Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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