ServiceNow

Senior Staff Inbound Product Manager, Value AI Products

ServiceNow$120K — $145K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in software product management with AI/ML or LLM product ownership
  • Flexibility and curiosity to learn new tech architectures
  • Scientific mindset focused on evolving AI best practices
  • Hands-on experience with prompt engineering
  • Strong prioritization skills for roadmap sequencing
  • Ability to define product requirements from cross-functional input
  • Deep curiosity about customer needs derived from data analysis
  • Comfort in fast-moving, maturing AI product environments

Responsibilities

  • Own the product strategy for AI Value tooling suite
  • Drive AI product development and code reviews
  • Set and communicate product priorities in cross-functional teams
  • Manage outcomes from roadmap definition to post-launch iterations
  • Translate stakeholder input into clear product requirements
  • Incorporate feedback and usability testing into product decisions
  • Communicate AI tradeoffs clearly across diverse audiences
  • Lead and mentor junior product owners

Benefits

  • Flexible work arrangements including remote options
  • Support for continuous learning and development
  • Opportunities for cross-org collaboration
  • Mentorship and leadership opportunities
  • Work in a dynamic, fast-paced AI environment
Full Job Description
Job Description

What you get to do in this role:
  • Own product strategy for AI Value tooling, a suite of agents that turns customer telemetry into conversation-ready value insights for sellers and customer success teams - currently reaching ~11,000 sales and customer success users
  • Drive prompt engineering, code reviews and AI product development across Value Melody's analysis modes (value realization, benchmarking, license intelligence, business outcome mapping, and exec-facing narrative generation), balancing model quality, cost per run, and user trust
  • Set and communicate product priorities across a cross-functional pod (data science, engineering, documentation/service desk) and build consensus without formal authority over every function involved
  • Own outcomes end-to-end, regardless of role or org boundaries - from roadmap definition through launch readiness and post-launch iteration
  • Translate ambiguous or fast-moving stakeholder input (field feedback, executive asks, governance requirements) into clear product requirements and a prioritized roadmap
  • Integrate usability testing, field/citizen-developer feedback, and competitive/market signal into product decisions to improve adoption and satisfaction
  • Communicate complex AI/product tradeoffs in plain language to audiences ranging from engineers to sales leadership to the executive sponsor
  • Develop multi-mode communications (briefings, demo guides, exec summaries) tailored to distinct audiences - field sellers, technical teams, and leadership
  • Represent the product in cross-org forums, building influence with peer product teams and adjacent programs (e.g., the broader value engine ecosystem) without direct reporting lines into them
  • Function as team lead and informal mentor to more junior product owners


Qualifications

To be successful in this role you have:
  • 8+ years of software product management experience, including direct ownership of an AI/ML or LLM-powered product in production
  • Flexibility and curiosity - ability and willingness to learn new architecture stacks, and see how AI tooling needs to adjust to take advantage of new capabilities - while weighing tradeoffs
  • Scientific mindset - changing tech landscape, there is no roadmap for best practices in AI development you get to write it - learn, unlearn and re-learn constantly
  • Hands-on experience with prompt engineering and iterating on AI agent behavior based on real usage data, not just theoretical design
  • Strong prioritization discipline - ability to sequence a roadmap under real resourcing constraints and defend tradeoffs to leadership
  • Experience defining product requirements from ambiguous, cross-functional input and converting them into a shippable roadmap
  • Deep curiosity about customer/seller needs, with a track record of using usage and outcome data (not just survey feedback) to drive product decisions
  • Comfort operating in a fast-moving, still-maturing product area, including translating technical AI constraints (cost, latency, model behavior) into business-facing decisions
  • Ability to lead without authority - influencing engineering, data science, and documentation partners toward a shared roadmap
  • Experience communicating to executive stakeholders, including building narrative and materials for non-technical leadership audiences


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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