We are looking for a Senior SRE/ Observability Consultant to join our growing team in United States! The role: You will be our senior client-facing voice on reliability, observability and AIOps across North American accounts. This is a consulting seat, not an operations seat. You will enter unfamiliar client estates repeatedly, run discovery, form a point of view quickly, and defend it in front of engineering and IT leadership. Hands-on depth matters, but the work is advisory: assessments, maturity roadmaps, instrumentation strategy, and delivery oversight. You may also be asked to work on final deliverables as required. What you'll do: - Client advisory and discovery: Reliability assessments, observability maturity reviews, SLO and SLI definition workshops, architecture guidance. - Pipeline and solutioning: Presales conversations, RFP responses, scoping and estimating SRE engagements, account expansion with sector leads. - Offering and IP: Reusable assessment frameworks, maturity models, reference architectures, enablement content. - Delivery Oversight: Direction, review and escalation support. Must have: - Deep hands-on background in SRE, platform engineering or production operations, with real ownership of reliability outcomes. - Working depth in observability tooling and practice: OpenTelemetry, distributed tracing, metrics and log correlation, alerting design, incident triage. - Practical experience defining SLOs, error budgets and monitoring strategy in production environments. - Demonstrated client-facing or multi-environment work: consulting, professional services, internal platform advisory, or repeated greenfield onboarding. - Ability to write: Assessments, roadmaps and points of view are the deliverable. - Comfort with cloud-native infrastructure (Kubernetes, one or more major clouds) and CI/CD pipelines. Strong plus: - AIOps and event correlation platforms, including anti-pattern experience rather than tool familiarity alone. - Background bridging performance engineering and production reliability. - Exposure to regulated or infrastructure-heavy verticals such as utilities, energy, financial services or healthcare. - FinOps or cost-versus-reliability trade-off work. - Relevant certifications in observability, cloud architecture or SRE practice. Benefits: - Be a part of a company who strives to support for diversity and inclusion in the workplace - we are one, we are many at QualityAI. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences. - Local and global opportunities - we offer you internal rotation and international mobility opportunities to grow your career. - Clear view of your career and progression with the company - QualityAI is growing massively (since Jan 2021 - added more than 2000 engineers) and giving you the opportunity to grow with us. - Work hard and play harder with our flexible and casual culture. Take a break from work and join an employee event, or enjoy the amenities and games provided from one of our Employees Centers. - Never stop experimenting and learning with QualityAI Tech academy: 3000+ training courses, mentorship programs, technical tribes, sponsored certifications, leadership programs and much more. - Earn bonuses via our Client Referral and Employee Referral Program's. Refer and earn - tap your network for net-worth. - A Competitive pay, the salary range for the role is $150,000 - $170,000. If you like what you have read, send us your resume and let's start talking! Intrigued to find more about us? Visit our website at https://www.QualityAIgroup.com If you like what you have read, send us your resume and let's start talking! LinkedIn: https://www.linkedin.com/company/qualityaigroup