Role description

Job Summary

Seeking a Senior Specialist with 7 to 11 years of experience in Avaya ContactCenter solutions within the Avaya Netvoice Administration domain

Job Description

Design implement and maintain Avaya ContactCenter solutions to support enterprise communication needs Develop and optimize network voice architecture to ensure high availability scalability and performance Collaborate with crossfunctional teams to integrate Avaya voice solutions with other communication platforms Monitor and troubleshoot Avaya ContactCenter systems to minimize downtime and enhance service quality Stay updated with the latest advancements in Avaya technologies and network voice systems Provide technical expertise on voice network design deployment strategies and compliance with industry standards

Roles and Responsibilities

Lead endtoend implementation of Avaya ContactCenter projects ensuring timely delivery and quality Manage configuration testing and deployment of Avaya voice systems Analyze and resolve complex voice network issues escalating when necessary Conduct capacity planning and performance tuning for voice network components Mentor junior team members and deliver technical training on Avaya ContactCenter solutions Collaborate with vendors and stakeholders to ensure seamless integration and ongoing support Document system configurations procedures and troubleshooting guides for knowledge sharing