Energy Transfer Equity

Senior Specialist - IT Client Support

Energy Transfer Equity • $95K — $115K *
Dallas, TX 75217In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years in end-user IT support
  • Strong knowledge across all IT disciplines
  • Ability to travel and obtain a valid passport
  • Expertise in A/V systems and cellular technologies
  • Fluency in iOS, Android, and Windows platforms
  • Understanding of network design and telephony (VOIP)
  • Familiarity with Cyber Security principles and security technologies

Responsibilities

  • Handle complex IT technical issues
  • Analyze problems, identify root causes, and implement solutions
  • Manage issue escalation to appropriate teams
  • Assist end-users with IT security compliance
  • Collaborate on A/V configurations for user-friendly setups
  • Lead tech refresh projects and manage timelines
  • Communicate updates and solutions effectively to end-users
  • Mentor junior staff and promote a collaborative environment

Benefits

  • Normal office working conditions
  • Potential for occasional overnight travel
  • Opportunities to work in industrial environments
  • Exposure to diverse technologies and practices
  • Engagement in mentorship and leadership functions
Full Job Description
Summary

This is an IT Client Technology support position for our Fortune 50 Organization. This position will provide world class client Information Technology support with strong skills and knowledge in end-user devices, software, A/V, and in-depth knowledge of network infrastructure, telecommunications and systems support.

Essential Duties and Responsibilities:
  • Handles complex technical issues that require in-depth knowledge of IT systems and infrastructure.
  • Analyzes technical problems, identifies root causes, and implements effective solutions.
  • Manages the escalation of complex issues to the appropriate teams or individuals
  • Assist end-users with understanding IT security policies and provide user-friendly, simple, standard solutions complying with those guidelines. Works with other IT teams as needed to achieve effective solutions and compliance.
  • Collaborate with corporate services and IT teams to design and recommend A/V configurations, utilizing compatible current technology yet easy-to-use by any employee.
  • Technical lead on refresh projects, scheduling the work, ensuring equipment is ordered and retired timely and following process.
  • Communicate with end-users in a clear and concise manner, providing updates and solutions, and managing expectations
  • Guides and mentors junior staff, sharing knowledge, and fostering a collaborative team environment.


Requirements:

Education and/or Experience, Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:

  • The candidate must have 8+ years of experience supporting end-users
  • Strong knowledge and support skills in all IT disciplines as this person may be the sole IT resource in some situations.
  • Must be able to travel as needed in support of end-users to include all meetings.
  • Have or be able to obtain a valid passport.
  • Vast knowledge of A/V.
  • Expert cellular technologies skills (Apple and Android).
  • Have a good understanding of network design and server relationships.
  • Have a good grasp of telephonic sets including VOIP
  • Be fluent in iOS, Android and Windows platforms.
  • Familiarity with Security and related technologies (Biometric and magnetic).
  • Possess a strong understanding of Cyber Security and its impact.
  • Excellent oral and written communication skills as well as business presentation skills.
  • Must be trustworthy of handling confidential and sensitive information with integrity.


Required experience is commensurate with the selected job level:
  • The Senior IT Specialist level requires a Bachelor's degree or equivalent experience and 5-8 years of relevant job related experience
  • The Lead IT Specialist level requires a Bachelor's degree or equivalent experience and 8+ years of relevant job related experience
  • The Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job related experience.


Preferred Qualifications:

  • A+
  • Net +
  • Security +
  • Cyber Security
  • Microsoft desk side support
  • Previous experience in an energy industry environment.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Usually, normal office working conditions.
  • Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
  • Occasional overnight travel may be required.
  • Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.
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About Energy Transfer Equity

Energy Transfer Equity Careers

Join the dynamic team at Energy Transfer Equity, a leader in the energy sector, and propel your career to new heights in an industry that values innovation and leadership. At Energy Transfer Equity, we offer more than just job opportunities; we provide a platform for professional growth and personal development.

Work You’ll Do

At Energy Transfer Equity, you’ll collaborate with skilled professionals dedicated to advancing the energy landscape through innovation and sustainable practices. Our team is at the forefront of the industry, leading projects that have a global impact. With a variety of positions available, from engineering to business management, Energy Transfer Equity is the place to be for ambitious individuals looking to make a significant impact.

Innovative Growth and Leadership

Step into a role that challenges and excites you every day. Energy Transfer Equity is committed to fostering a culture of innovation where new ideas are welcomed and leadership is cultivated. Here, your career trajectory is supported by robust leadership training and opportunities for advancement.

Diversity and Inclusion

We believe that diversity fuels innovation. Energy Transfer Equity is dedicated to creating a diverse and inclusive work environment where everyone’s voice is heard. Our diversity training programs are designed to empower all employees and help them thrive both professionally and personally.

Benefits and Culture

Choose a career with Energy Transfer Equity and enjoy a comprehensive benefits package that supports your lifestyle and well-being. Our company culture prioritizes work-life balance and offers benefits that enhance your health, happiness, and job satisfaction. From health insurance to retirement plans, we ensure our team is covered.

Internship and Early Career Programs

Kickstart your career with Energy Transfer Equity through our internship and early career programs. These initiatives are tailored to nurture young talent by providing hands-on experience and networking opportunities that build foundational skills for a successful career in the energy sector.

Join Our Team

Explore the numerous job opportunities at Energy Transfer Equity and find the position that best matches your skills and career goals. We are continuously hiring and looking for new talent to join our professional network. Prepare your resume, sharpen your interview skills, and get ready to join a team that’s driving the future of energy.

Stay Connected

Keep up to date with the latest from Energy Transfer Equity: - **Career Insights**: Gain industry-leading insights and career tips directly from the professionals who are shaping the future of energy. - **Job Alert Emails**: Customize your subscription to receive job alerts and insider tips that align with your career preferences.

Explore Energy Transfer Equity Jobs

Whether you’re seeking a new challenge or a fresh start, Energy Transfer Equity offers a range of opportunities to advance your career. Visit our careers page to search for open positions that align with your interests and expertise. Join us and be part of a team that’s committed to excellence and leadership in the energy industry.

READ CAREERS BLOG

Discover the exciting and rewarding opportunities that await at Energy Transfer Equity, where every career journey is met with enthusiasm and support.
Learn more about Energy Transfer Equity
Market Cap
$36.2 billion
Industry
Energy & Utilities
Net Income
-$648 million
Founded
1995
5 Year Trend
+16.2%
Revenue
$38.9 billion
NASDAQ
ET
* Ladders Estimates

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