Job Description

We're seeking a future team member for the role of Senior Specialist, Enterprise CRM Product Owner to join our Client Service team. This role is located in Pittsburgh, PA.

Job Summary

We are seeking a Senior Specialist to join the Enterprise CRM (ECRM) product team at BNY. This role plays a key part in the evolution of a global enterprise platform, partnering closely with business stakeholders, product leaders, and technology teams to deliver solutions that enhance client and employee experiences. The Senior Specialist will contribute across the product lifecycle, including requirements discovery, backlog management, Agile delivery, stakeholder engagement, user adoption, and continuous platform improvement. The ideal candidate combines strong business acumen with a passion for technology and is capable of independently driving initiatives from concept through implementation while ensuring alignment with strategic business objectives.

In this role, you will:

• Partner with business stakeholders, product leaders, and technology teams to define and deliver enhancements that drive business value
• Lead requirements gathering, process analysis, and user story development for enterprise platform initiatives
• Manage and refine product backlogs, supporting prioritization, release planning, and Agile delivery activities
• Collaborate with engineering teams to ensure solutions are successfully designed, tested, and implemented
• Analyze user feedback and platform usage trends to identify opportunities to improve user experience and adoption
• Serve as a trusted partner in translating business needs into scalable technology solutions

To be successful in this role, we are seeking:

• Bachelor's degree in Business Administration, Technology, Information Systems, or a related discipline
• 3-5+ years of experience supporting enterprise software platforms, digital products, CRM systems, or technology-enabled business processes
• Demonstrated experience gathering requirements, managing priorities, and partnering with technical teams to deliver business solutions
• Strong communication, stakeholder management, and problem-solving skills
• Experience working in Agile environments, including backlog management and iterative delivery
• Experience with CRM platforms, product management practices, or business process transformation preferred

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.