The Analyst, Application Technology will be based in Salt Lake City, UT reporting to the ERP Manager.

The ERP analyst will provide Baan V technical support, and work closely with the customer focus team, and customer itself.

What A Typical Day Looks Like:

• Self-assign incidents in service now and follow up until resolution.
• Provide excellent customer service.
• Document symptom, action, resolution, corrective and preventive actions.
• Attend incidents on FIFO-basis. Expedite resolution based on priority and business impact.
• Comply with company stablished SLA and ensure MTTR.
• Engage different regional and corporate teams to assure incident resolution.
• Collaborate with regional and corporate teams on recurrent audit and access reviews.
• Collaborate with regional and corporate teams on corporate-driven initiatives.
• Provide incident-based user training to avoid recurrent incidents related to training.
• Drive root cause analysis on repetitive incidents. Design, implement, test, and deploy corrective actions.
• Support and troubleshoot system integrations between proprietary ERP, in-house-developed MES, customer platforms, APIs, EDI translators, SFTP and external business partners.
• Attend CFT meetings.
• Attend customer-facing meetings.
• Intake new business requirements based on Flex's corporate
• Design, implement in test environment solutions that fit the business needs.
• Engage regional and corporate resources thru their stablished process to request developments.
• Receive business sign-off of new solutions and deploy to production per stablished change process.
• Provide weekly status to top management of ongoing projects.
• Collaborate with local MES team to develop new system integrations
• Develop, maintain, complex SQL queries and stored procedures (on both PL-SQL and T/SQL technologies) (CTEs, partitioning, window functions, subqueries, multi-table joins, advance database design).
• Maintain a local database / data lake used for reporting (creating, maintaining, decommissioning tables and stored procedures).
• Develop, document, test, and deploy reports (using SSRS, Tableau) per standard practices.
• Be part of on-call rotation (one weekend per team member). Be reachable, attend escalation and line down situations when on call.
• Typically requires a minimum of 6 years of related experience.

The experience we're looking to add to the Team:

• Typically requires a Bachelor’s degree (or equivalent experience) in computer, engineering, or equivalent fields.
• Typically requires a minimum of 5 years of related experience in Baan V ERP.
• Knowledge of Flex operational processes, manufacturing execution workflows, and supply chain systems preferred.
• Demonstrates advanced functional, technical and people and/or process management skills as well as customer (external and internal) relationship skills.
• Proficient English (read, write, speak) skills.
• Advance Baan V ERP Skills. Be familiar with Flex's Baan database schema.
• Advanced SQL skills.

Nice to haves:

• Project Management experience
• Strong EDI skill set

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Application Deadline:

Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume.

Is Sponsorship Available?