Job Title: Sr. Solutions Engineer

Location: New York, NY (In-office 4x per week "Grand Central")

Company: Kizen, www.kizen.com
About the Role

Are you a tech-savvy problem-solver with a passion for creating world-class customer experiences? Ready to play a key role in transforming how businesses harness the power of AI? If so, this is your moment.

We're looking for a Senior Implementation Engineer/Senior Solutions Engineer who's ready to roll up their sleeves, collaborate with clients, and drive meaningful change through innovative software solutions. This isn't just a job - it's a front-row seat in shaping the future of AI-powered business platforms.

This is a career-defining opportunity to be part of something truly special. As a Senior Solutions Engineer at Kizen, you'll be at the intersection of cutting-edge tech, operational transformation, and customer success. You'll work directly with clients, customizing our rapidly growing low-code platform for everything from sales to marketing and operations - all while building scalable, data-driven solutions that make a real impact.

You'll be surrounded by high-performing, mission-driven teammates and work closely with our implementation, product, and data teams. The work you do won't just be noticed - it'll be celebrated.
What You'll Be Doing

• Transforming client needs into powerful solutions using our low-code platform
• Guiding clients through the entire deployment journey - from kickoff to go-live
• Working with APIs, automation tools (like Zapier/Workato), and data pipelines to build seamless integrations between platforms
• Cleaning and transforming data to ensure every field lands in the right place, at the right time
• Delivering hands-on training to help clients unlock the full potential of Kizen
• Continuously identifying areas to improve processes using real-time data insights
• Tracking tasks, reporting progress, and proactively clearing blockers to keep things moving fast
• Becoming a trusted advisor to clients by translating technical complexities into simple, clear guidance

Minimum Requirements - What You Bring to the Table

• 7+ years of SaaS implementation experience - bonus points for working directly with clients
• A deep love for tech, data, and using both to drive better outcomes
• Hands-on experience with data transformation (Excel, Python, ETL/API work)
• Experience configuring customizable, low-code platforms
• Excellent communicator - you're equally confident speaking to a developer or a CEO
• A knack for teaching others - whether it's running a training or creating killer documentation
• Proactive mindset: you don't wait for problems to come to you - you go find them (and fix them)
• Obsessive attention to detail - you take pride in precision
• A growth mindset: you're hungry to learn, adapt, and level up every single day
• Excitement about working from the Austin office 4 days a week

Ideal Requirements

• 7+ years of SaaS implementation experience
• Experience in insurance or healthcare verticals
• Fluent in SQL, Excel wizardry, or Python scripting
• Experience with automation tools like Workato
• Prior work with BPM or CRM platforms
• Background in project management or consulting
• A desire to lead, grow quickly, and leave a legacy

We're looking for a person who:

• Thrives in fast-paced environments and doesn't shy away from a challenge
• Loves using data to question the norm and drive smarter decisions
• Has an entrepreneurial spirit and wants to help build something game-changing
• Genuinely enjoys helping others succeed - and has the tech chops to back it up
• Is excited about AI, automation, and being on the frontlines of tech innovation

Why Kizen

We're a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you'll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You'll have opportunities for professional development, impact, and career advancement.
What We Offer

• Career Growth Opportunities
• Engaging Work Culture
• Top-Tier Compensation
• Equity Package
• Healthcare Coverage
• Professional Development Stipends
• PTO

The base salary range for this position is $120,000-$175,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.

If you're excited about creating impact experiences and contributing to a fast-paced, people-focused team, we'd love to meet you!

OTE - $167,500 -$223,000 - Uncapped commission.

Compensation Range

$120,000-$223,000 USD