The Senior Solutions Consultant will provide high-quality demonstrations of the product to prospective customers by working with sales staff and clients to understand the customer's business and workflows. They will also be responsible for maintaining content used by both sales staff and clients. The Solutions Consultant will mentor sales staff on product knowledge and be the go-to resource for all technical requests during the pre-sales phase. They will also work with the sales staff to collect customer feedback.
What you'll do:- Provide the necessary tools and processes to accelerate deals, execute contracts, and improve sales team efficacy.
- Connect with a variety of customers to help drive sales across all verticals including manufacturing, facilities management, government, and other maintenance and operational businesses.
- Team with sales to present MaintainX to prospective clients, using examples appropriate to their business and communication needs.
- Import real customer data into trial accounts so the customer can interact with their own assets and engage with the platform in the most compelling way.
- Be the go-to product expert who can accurately respond to technical product questions from across the sales teams.
- Stay informed on product updates (3x/week on average) and incorporate the latest functionality into demos, as needed.
- Build trust with customer stakeholders based on product and functional expertise.
- Learn to anticipate customer needs. Utilize your intuitive consulting and selling skills to engage with customer pain points and present possible Sales with MaintainX.
- Collaborate with a Sales Architect to develop customer-specific integrations, between MaintainX and 3rd party software, as needed.
- As a member of a cross-departmental sales team, work with marketing, product management, engineering, implementation, and customer support to find solutions for prospective customers.
- Develop and launch new sales assets and collateral.
- Keep existing sales assets and collateral up-to-date.
- Mentor sales staff by reinforcing product knowledge and messaging/positioning from our product marketing managers, during collaborations.
- Collect marketing and product feedback from day-to-day customer interactions, and provide feedback to the product marketing team.
About you:- 3+ years of related experience, such as technical sales, implementation, solutions building, or sales/solutions engineering.
- Background in manufacturing, industrial operations, or warehouse environments, preferably with direct exposure to operational workflows.
- Comfortable multi-tasking and keeping the energy high.
- Outstanding verbal and written communication ability.
- Interpersonal and listening skills.
- Insanely detail-oriented and organized.
- Effective problem-solving capabilities.
- Ability to adjust communication style based on customers' personalities and based on stakeholders' objectives.
- Ability to present effectively and command attention with a variety of stakeholder perspectives.
- Personality traits: empathic, positive, passionate, creative, smart, high integrity, startup mentality.
- BA degree or higher.
Bonus if you have:- Prior consulting and/or sales experience.
- Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc.
- Experience with startups and entrepreneurial organizations.
- Experience working with CMMS/EAM, ERP or facility operations software.
- Experience working in a manufacturing facility.
- Ability to perform in a remote work setting.
What's in it for you:- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A Work Culture where:
- You'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.
