Partner with healthcare organizations to design, configure, and optimize Avatar EHR solutions that support clinical and operational workflows. This role serves as a trusted advisor to clients, leading complex implementations, guiding solution decisions, and ensuring successful outcomes from design through go-live.
Job Summary
Partner with healthcare organizations to design, configure, and optimize Avatar EHR solutions that support clinical and operational workflows. This role serves as a trusted advisor to clients, leading complex implementations, guiding solution decisions, and ensuring successful outcomes from design through go-live.
Responsibilities
- Complete complex system configuration and assist with testing as necessary; ensure proper configuration management and change control processes
- Gather and document business requirements based upon client requirements and known system functionality
- Lead design sessions to uncover interdependencies and design decision impacts using recommended practices
- Responsible for training, coaching, guiding and mentoring Application Analysts and Consultants
- Identify, resolve and report solution status, risks, and issues to client and Netsmart leadership; analyze data to determine configuration readiness
- Develop client relationships and navigate through conflict and complex relationship situations to achieve business objectives
- Identify and execute process improvement opportunities and efficiencies
- Identify and generate documentation for best practices in methodology
Qualifications
Required
- Bachelor's degree or equivalent relevant work experience
- At least 2 years of health care information technology implementation experience including troubleshooting data and software applications
- At least 1 year of process improvement experience
- At least 1 year of project execution experience
- Experience with reporting solutions similar to Crystal Reports, SSRS, SQL, Tableau, SSIS
Preferred
- Experience with programing solutions similar to JAVA Script, HTML, CSS, Asp.NET, C#, Visual Basic, VB.net
- Experience with Netsmart EHR solutions
- Experience within the Netsmart client industries (clinical, human services, long-term care, senior living, etc.
Expectations
- Potential travel 20% of the time as needed
- Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones, and any required travel
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