Role description

Act as the technical owner for Azure Containers and AKS support cases from first customer interaction through final resolution

Triage categorize prioritize assign and coordinate incidents and support requests based on business impact technical complexity and urgency

Review AKS cluster configurations node pools networking identity storage monitoring and related Azure resources to identify the correct troubleshooting path

Troubleshoot AKS cluster node node pool pod deployment scaling upgrade monitoring and connectivity issues using Azure portal Azure CLI kubectl logs and diagnostics

Support issues involving ACR ACI container images registry access image pulls workload deployments ingress services DNS persistent volumes and cluster addons

Use Azure activity logs Diagnose and solve problems AKS diagnostics Azure Monitor Container insights and relevant logs to isolate root cause and recommend mitigation steps

Drive timely communication with customers advisors internal engineering and partner support teams including clear status updates next steps risks and resolution summaries

Document troubleshooting steps customer impact mitigation actions root cause findings and final resolution in the support case system

Participate in weekend shift rotations and crisis handling when required while maintaining professional customer communication under pressure