AI Support Engineer

LTIMindtree Limited

• $100K — $120K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 3+ years of experience in programming languages such as C#, Java, and C++.
  • Hands-on experience in the Software Development Life Cycle (SDLC).
  • Proficient in designing, coding, and debugging applications.
  • Previous roles in software engineering or similar technical fields required.
  • Strong understanding of code analysis and reliability analysis techniques.
  • Excellent communication skills to translate tech issues for business users.
  • Knowledge of Azure is a plus.
  • Experience in production support with direct customer interaction.

Responsibilities

  • Design, code, and debug complex applications across various programming languages.
  • Engage fully in all phases of the Software Development Life Cycle (SDLC).
  • Conduct software reviews and identify code and system risks.
  • Offer technical design and construction support for customer implementations.
  • Deliver professional services while ensuring high customer satisfaction and success.
  • Interact with customers to gather requirements and provide technical support.
  • Support 24/7 operations, covering shifts during holidays and weekends.

Benefits

  • Work in a dynamic and flexible shift model with opportunities for growth.
  • Engage in diverse projects utilizing cutting-edge technologies.
  • Collaborate with a team focused on customer success and professional standards.
  • Opportunities for continuous learning and skill development.
  • Join a company that values communication and technical excellence.
Full Job Description
Role description

  • Minimum 3 + years' Experience on programming languages such as C#, Java & C++.
  • Experienced and fully engaged in Software Development Life Cycle (SDLC).
  • Design, code and debug applications in various software languages
  • Experience in a technical role such as software engineer, solutions engineer, or similar.
  • Knowledge on Code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis
  • Good communication skills and ability to articulate tech issues accurately and succinctly in a manner that business users can understand and support.
  • Azure Knowledge is an added advantage.
  • Experience in production support and customer interaction
  • Delivers Professional Services to sound technical, business and professional standards while ensuring strong customer satisfaction and success.
  • Provides technical design and construction expertise to Customer implementations and deployments

Time of operation: This track will be in 24X7 shift model Therefore candidates should be flexible to cover during holidays and weekends to accommodate MS roster

Mandatory Qualification:

Applicants must possess a current, valid U.S. Passport. Candidates who do not meet this requirement will not be considered.

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