SENIOR SOFTWARE ENGINEER II - CUSTOMER SOLUTIONSBased out of Rocket Lab's site in Littleton, CO, the
Senior Software Engineer - Customer Solutions is a key interface between Rocket Lab's space software customers, and the engineering and management teams. You will support the Business Development organization, with deliverables required for internal leadership, board of directors, and investors.
WHAT YOU'LL GET TO DO:- Work with the engineering team to provide technical support to customers
- Develop interactive product demonstrations of Rocket Lab's space software products
- Generate proposals for new business opportunities in collaboration with the business development and engineering teams
- Lead efforts to attract new business to the company's established products
- Work with the business development team to monitor business performance, forecast demand, and present to the Finance and Executive teams
- Collaborate with the Communications and Business Development teams in generating marketing materials
- Lead efforts to improve and standardize customer-facing product technical documentation
- Remain current on the latest satellite competitive landscape, customer demand trends, and market to support forecasting of component sales, support pricing, support new product development, and provide support for the Space Systems product and services roadmap
- Monitor product costs to inform pricing decisions and design/process trades
- Travel to relevant conferences and customer locations to lead component business development activities
YOU'LL BRING THESE QUALIFICATIONS: - Bachelor's degree in engineering or other technical discipline
- 8+ years of professional experience in an engineering role within the aerospace industry
- US citizenship is required, due to program requirements
THESE QUALIFICATIONS WOULD BE NICE TO HAVE:- Experience developing software for autonomous vehicles operating in harsh environments, such as satellites
- Experience with satellite operations
- Proficiency in C++, Python or similar programming languages
- Highly organized and able to solve problems independently, with strong attention to detail
- Ability to collaborate effectively with team members having diverse skillsets and expertise
- Ability to communicate complex issues in a digestible manner for customers, staff, and executives
- Excellent written and verbal communications skills
- Sales management experience and familiarity with diverse business functions such as sales, marketing, public relations, finance, and operations
- Extensive awareness of current commercial and government satellite programs
- Experience working with dynamic, geographically disperse teams on fast-paced projects
- Readily takes ownership and action on challenges, and steps up to manage tough situations while encouraging colleagues and direct reports to do the same
- Practiced with the use of customer relationship management software
- Master's degree in aerospace engineering or related engineering field (electrical, mechanical, computer science, etc.)
This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas.
The expected salary range for the position is displayed in accordance with the Colorado Equal Pay for Equal Work Act. Final agreed upon compensation is based upon individual qualifications and experience.
Base salary is only one part of Rocket Lab's compensation package for this role. You may be eligible for company stock, or cash incentives, and can purchase discounted stock through Rocket Lab's Employee Stock Purchase Program. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid vacation, holidays, and sick leave; paid parental leave; and other discounts and perks.
Base Pay Range (CO Only)
$130,000-$170,000 USD
