Team:Plaid is becoming an AI-first company, and Intelligent Tooling builds internal platforms and tools to lead the transformation. Our biggest opportunity isn't just better tools for engineers, it's extending AI-native internal tooling to the rest of Plaid. Tools built for engineers assume things non-engineers don't have: local toolchains, monorepos, engineer credentials, PR-based workflows. That mismatch means Ops, Support, and other teams can't easily inherit what we build for engineering. They need their own path and we're building that path.
Role: As a Senior Software Engineer on Intelligent Tooling, you will build and operate internal systems that empower non engineering teams to automate their workflows with AI. You will own the product and platform layer for internal tools, including the constraints and infrastructure that keep those tools safe and maintainable.
There's no existing playbook for this at Plaid. You will define what the right non-eng AI surface looks like, ship its first durable versions, and partner closely with internal users to make sure it solves real problems. You will act as the engineering point of contact embedded with non-engineering teams, running discovery and translating their operational needs into shipped software. What you build here becomes how non-engineering teams at Plaid work with AI.
Responsibilities: - Design, build, and operate internal tools and platform capabilities for high-leverage non-engineering workflows
- Translate ambiguous internal pain points into simple, durable software products
- Define platform constraints for auth, runtime, storage, deployment, and maintenance so internal tools are safe for broader use
- Build with strong product judgment, balancing flexibility with clear boundaries between what belongs in Retool, Scaffold, and a new AI-native internal tool surface
- Partner with Security, Infrastructure, and internal stakeholder teams to ship systems that are reliable in production
- Own systems end-to-end, including implementation, rollout, support, and iterative improvement
Qualifications:Must have:- 5+ years of professional software engineering experience
- Strong experience building and operating production systems
- Experience building internal tools, platforms, or workflow software
- Strong product judgment and communication in ambiguous spaces
- Hands-on experience using AI-powered development tools, agents, or automation
- Strong builder mindset; comfortable creating the first version of a product surface that does not yet have a clear industry template
Nice to have:- Experience with developer tooling, internal platforms, or infra-adjacent systems
- Experience with auth, service accounts, constrained runtimes, or internal security boundaries
- Experience building products for non-engineering users
- Exposure to agentic workflows, automation, or AI-enabled internal applications
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
