Ricoh USA, Inc.

Senior Software and Solutions Engineer

Ricoh USA, Inc. • $100K — $130K *
Boulder, CO 80302In-Person
Information Technology
Less than 5 years of experience
Reposted 1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a technical field or relevant experience
  • Experience in Linux and Windows environments
  • Proficiency in JavaScript
  • Strong troubleshooting skills across complex systems
  • Effective communication skills via multiple channels
  • Self-motivated and team-oriented
  • Experience working directly with customers

Responsibilities

  • Deliver customized workflow solutions using Ricoh ProcessDirector
  • Automate the document manufacturing process
  • Build and configure workflows based on specifications
  • Support customer implementations for successful deployments
  • Collaborate with Solution Architects and sales teams
  • Perform limited scripting and targeted development
  • Engage with customers to drive adoption and satisfaction

Benefits

  • Minimal travel required, typically only once or twice per year
  • Opportunities for professional training and development
  • Collaboration with multidisciplinary teams
  • Engagement in innovative technology solutions
Full Job Description
Job Description

Advanced Solutions Practice Software & Solutions Engineer Role Overview
  • Deliver customized workflow solutions using Ricoh ProcessDirector (RPD) within customer environments
  • Automate the series of steps a document or job moves through during the manufacturing process
  • Build and configure workflows based on solution specifications defined by Solution Architects
  • Support customer implementations and ensure accurate, successful deployments
  • Collaborate closely with Solution Architects, project managers, sales teams, and other engineers
  • Perform limited scripting or targeted development as needed (this is not a pure software development role)
  • Engage with customers to drive adoption, satisfaction, and effective use of Ricoh ProcessDirector
  • Participate in minimal travel (typically once or twice per year), with flexibility to travel when required


Required Qualifications
  • Bachelor's degree in a technical field or equivalent practical experience
  • Experience working with Linux and Windows environments
  • Experience with JavaScript
  • Strong passion for learning and the ability to quickly pick up new concepts
  • Proven technical troubleshooting skills, including resolving complex issues across multiple systems and teams
  • Effective and professional communication skills across multiple channels (email, instant messaging, phone, and in person)
  • Self-motivated with a strong work ethic
  • Demonstrated ability to work effectively as part of a team and contribute positively to shared goals
  • Comfortable working directly with customers, including delivering training and onsite services
  • Availability for occasional travel to customer locations within the United States


Preferred Qualifications (Optional)
  • Familiarity with CI/CD tools (GitLab, Jenkins, Artifactory, Ivy, etc.)
  • Experience with scripting or automation (Perl, Python, Groovy, shell, Windows batch)
  • Experience with REST APIs
  • Experience using Agentic AI
  • Experience with relational databases (DB2, PostgreSQL)
  • Web application development experience (Java, JavaScript, Tomcat, DB2/PSQL)
  • Experience in the print industry, including exposure to Ricoh ProcessDirector
  • Familiarity with print output formats such as AFP, PDF, and PostScript
  • Java development experience (nice to have; not required for success in the role)
  • Experience with USPS mailer programs (CASS/Encode, PAVE/Presort, PostalOne!, TracNTrace, CertifiedMail, IMb, etc.)


About Ricoh USA, Inc.

Ricoh USA, Inc. is a technology company that provides document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems. The company is a subsidiary of Ricoh Company, Ltd., a Japanese multinational imaging and electronics company. Ricoh USA, Inc. was founded in 1962 and is headquartered in Malvern, Pennsylvania.
Learn more about Ricoh USA, Inc.
Size
17,000 employees
Industry
Enterprise Technology
Founded
1962
* Ladders Estimates

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