As the Senior ServiceNow Specialist you are responsible for designing, implementing, and optimizing scalable enterprise workflows and applications within the ServiceNow platform. Bridging business requirements and technical execution by leading platform upgrades, managing third-party integrations, and maintaining the Configuration Management Database (CMDB). As the Senior ServiceNow Specialist you ensure the reliability, performance, and stability of the platform while providing technical leadership and mentorship to junior team members.
Additionally, in this role you will serve as the primary technical resource for Tier 2 and Tier 3 support, handling complex incidents, technical escalations, and advanced troubleshooting. Providing additional operational and technical support across the team as needed to ensure service continuity and successful project delivery.
Join our Ledcor Information Services team in Vancouver, BC!
Essential Qualifications:
- Develop and customize applications using advanced scripting, workflows, and REST/SOAP APIs
- Integrate ServiceNow with external systems to enable seamless data exchange
- Design secure, scalable, and business-aligned ServiceNow technical solutions
- Manage platform governance, including upgrades, instance cloning, usage, and performance optimization
- Ensure platform configurations align with ITIL standards, best practices, and evolving business needs
- Partner with architects and business stakeholders as the primary technical liaison
- Mentor and coach junior developers while promoting technical excellence and knowledge sharing
Qualifications:
- Minimum of 6 years of hands-on experience in ServiceNow development, solution architecture, and platform administration within enterprise environments
- Advanced proficiency in JavaScript, Glide APIs, Jelly, AngularJS, HTML, CSS, and ServiceNow scripting frameworks for developing scalable, maintainable solutions
- Extensive experience designing, developing, securing, and troubleshooting complex REST and SOAP web services, including the use of Flow Designer, IntegrationHub, and custom spokes
- Deep technical knowledge of ServiceNow ITSM, ITOM, CMDB, Service Portal, and the Automated Test Framework (ATF)
- Strong understanding of CMDB administration, Common Service Data Model (CSDM), relational data modeling, and governance practices to ensure platform integrity and adherence to ServiceNow data standards
- Demonstrated experience designing, implementing, and maintaining complex Access Control Lists (ACLs), roles, and security configurations.
- Experience leading ServiceNow platform upgrades, instance patching, clone management, and release planning while minimizing operational risk
- Strong working knowledge of ITIL v4 principles, IT service management processes, and IT asset lifecycle management
- Proven experience delivering solutions within Agile, Scrum, or DevOps environments, collaborating effectively with cross-functional teams to support continuous improvement and iterative delivery
Compensation
$94,400.00 - $129,800.00
This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience, knowledge, skills, education and location.
Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.
Additional Information
