Job Title: Senior ServiceNow Project Manager
City: California
State/Province: California
Posting Start Date: 9/23/26
Job Description:
Job DescriptionRole Purpose
The purpose of this role is to establish and lead a robust delivery framework across complex technology and application landscapes, while ensuring optimal resource utilisation, effective risk management, and the proactive identification of value-creation and mining opportunities.
͏Areas of Responsibility
Project Planning-Define delivery frameworks across complex software applications tools for multiple LOBs. Lead integrated planning, resource allocation, and governance setup while identifying risks and ensuring alignment with strategic business outcomes.
Scope, Schedule, and Configuration Management-"Review project deliverables and improve execution by defining new tools and processes, ensuring efficiency through continuous improvement and leveraging AI to enhance operational excellence.
Prepare governance reports across multiple LOBs by consolidating MIS and dashboards for leadership reviews.
Implement cross-LOB governance frameworks to minimize process exceptions and revenue leakage."
Resource/Team Management-"Oversee resource allocation plan, attrition rate and define resource optimization strategies for onshore and offshore teams across multiple LOBs.
Define performance evaluation criteria and establish career development plans for onshore and offshore teams."
Quality & Risk Management-Develop risk management strategies to identify, assess, and mitigate project risks and lead continuous improvement efforts to enhance project outcomes.
Engagement Economics-"Monitor project estimates vs actuals and manage resource allocation for a LOB.
Responsible for financial accountability for top-line and bottom-line growth across multiple LOBs.
Oversee revenue realization and margin improvement initiatives at program level."
Pursuit Management -"Participate in RFPs, Identification of mining opportunities in the existing accounts and Go-to-Market materials for multi-LOB solutions.
Participate in client discussions to finalize commercial estimates and strategic pursuits."
Stakeholder Management-"Engage senior stakeholders and executive leadership for strategic alignment across multiple LOBs.
Facilitate governance meetings and Quarterly Business Reviews (QBRs) to mine new opportunities and ensure cross-LOB collaboration."
Innovation-Undertake innovation by researching, evaluating, and implementing emerging technologies to enhance project delivery and organizational efficiency.
͏͏͏- Manage ServiceNow programs, projects, enhancements, releases, and operations.
- Act as the primary point of contact for business, technology teams, vendors, and leadership.
- Gather business requirements and translate them into ServiceNow initiatives, roadmap items, Epics, Features, and User Stories.
- Coordinate with Process Owners, Product Owners, Architects, SMEs, Developers, and Operations teams.
- Manage project plans, resources, budgets, risks, issues, dependencies, and delivery timelines.
- Drive ServiceNow governance, standardization, automation, platform optimization, and adoption.
- Promote OOTB ServiceNow capabilities and minimize unnecessary customization.
- Provide functional understanding across ITSM, CMDB/CSDM, ITAM, SPM, GRC/IRM, and Security Operations/VR.
- Lead Agile/Scrum or hybrid delivery and provide regular updates to senior leadership.
Mandatory Skills: ServiceNow Creator.
Experience: >10 YEARS.
The expected compensation for this role ranges from $100,000 to $220,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
