The Challenge

Reporting to the Senior Manager of Solution Architects, the Senior Salesforce Solution Architect will play a pivotal role in driving the transformation and optimization of our processes within the Salesforce ecosystem. We are seeking an experienced Senior Salesforce Solution Architect with a specialization in Sales & Service Cloud to join our dynamic team. If you possess a deep understanding of Salesforce and a proven track record of designing and implementing successful, durable solutions, we invite you to apply and contribute to our continued growth.
Your Mission

End-to-End Saleforce Process Design:

• Collaborate with stakeholders to gather and analyze business requirements related to end-to-end processes.

• Design end-to-end solutions, incorporating industry best practices, Salesforce capabilities, and integration points.

• Create comprehensive architectural diagrams, process flows, and solution documentation.

Technical Leadership:

• Provide expert guidance to development teams, ensuring alignment with architectural standards, guidelines, and best practices.

• Lead the evaluation and selection of technologies, tools, and third-party applications that complement the end-to-end ecosystem.

• Oversee the development of technical specifications and ensure adherence to design principles.

Salesforce Configuration and Customization:

• Configure and customize Salesforce objects, fields, validation rules, flows, and custom code (Apex, Lightning Components) to support end-to-end requirements.

• Show in-depth knowledge in specialized areas, such as: Territory Management, Lead Routing, Account Hierarchies, Omnichannel, Integrations, Communities, Incident & Breach, Certinia, Gainsight, or Account and Lead Enrichment.

• Innovative approach to solving complex implementations without previous experience; bringing creative thinking and approaches from the frontier of salesforce new practices to our implementation

Integration and Data Management:

• Architect integration solutions to seamlessly connect Salesforce with external systems, ensuring data consistency and real-time information exchange.

• Define data migration strategies and oversee data cleansing and transformation efforts to ensure accurate and reliable end-to-end data.

Performance Optimization:

• Identify and address performance bottlenecks, scalability concerns, and other technical challenges within the end-to-end processes.

• Ownership of system performance and collaborate with technical teams to implement optimizations

• Identifying conflicts sourced in other systems or impacting downstream systems and ensuring business outcomes are good across all processes and systems

Solution Governance and Compliance:

• Ensure that the end-to-end solution complies with security, data privacy, and regulatory requirements.

• Lead solution reviews and ensure alignment with architectural guidelines.

Stakeholder Collaboration:

• Collaborate closely with cross-functional teams, including Sales, Marketing, Operations, Support, Customer Experience, and Finance, to ensure solutions meet business needs. This role will be assigned a specific business owner in one of the above areas

• Present technical concepts and solutions to both technical and non-technical stakeholders.

• Demonstrate clear command and ownership of the technical side of their workstream; monitor any issues that the business may be missing and proactively recommend better practices in order to advance business goals

• Influencing the business to think bigger and go in directions which are at the leading edge of the industry

Mentorship and Training:

• Provide guidance, mentorship, and knowledge transfer to junior architects and development teams.

• Conduct training sessions to enhance team members' understanding of end-to-end processes and Salesforce best practices.

You Are/Have

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience).

• 7+ Salesforce Certifications, including Application and System Architect certification, Salesforce CPQ certification

• Minimum 8 years of experience as a Salesforce Solution Architect, with a focus on designing and implementing End-to-end solutions.

• Minimum 5 of experience in an Architect role

• Proficiency in Salesforce Tools such as LeanData, ZoomInfo, D&B, Reltio and hands-on experience with Apex, Lightning Components, and integration tools.

• Strong understanding of End-to-end processes, including lead management, opportunity tracking, quoting, pricing, and contract management.

• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.

Extra Awesome

• Experience working at a startup

• 13+ Salesforce Certifications, including Application and System Architect certification, Salesforce CPQ certification, B2B Solution Architect

• Experience with Agentforce & Data Cloud/Data360
• Experience with other Salesforce products, such as Revenue Cloud or Einstein Analytics.

• Previous experience in Tech Industry or a similar field.

• Project management experience.
• Advanced degrees or certifications in related fields.

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

$150,675-$226,012.50 USD

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources

Check out the following to learn more about OneTrust and its people:

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram