JOB SUMMARY
The Platform Engineer performs a critical role delivering the core capabilities and features of a strategic platform. This position will be responsible for the delivery of platform enablers including the design, build, security and operationalization of reusable components in support of business products. The Platform Engineer is expected to maintain deep technical knowledge of capabilities and features to create platform patterns and technical best-practices with the goal of increasing adoption, operational efficiency, and realized business value. The level of work required is considered advanced.

Key Responsibilities
Platform Lifecycle
• Drive design, engineering, implementation, and configuration of platform services to support overall enterprise patterns, and reinforcing best practices
• Develop patterns for common platform needs (e.g. logging, monitoring, alerting, backup, encryption, tooling, etc) across all layers of the platform and supporting services.
• Deliver explicit APIs and abstractions that offer flexibility for application developers in leveraging the platform
• Works with business and technology partners to identify, define, interpret, and clarify scope of the Salesforce platform integrations
• Partner with Information Security representatives to develop, implement and/or execute security configurations and controls
• Support and refine the utilization strategy for the platform and enhance its overall architecture, security, performance, and financial aspects
• Contribute to platform, product, and architectural roadmaps
Platform Administration
• Performs development of common Salesforce platform components, capabilities, and features
• Performs development and advanced configuration activities including custom objects and fields, dashboards, reports, workflows, rules, automations, and triggers
• Experience with SalesForce screen flow and login flow
• Creates Integrations and/or Connectors between Salesforce.com and FRS and other 3rd party applications
• Manages the core security model configurations in accordance with information security
Operational Excellence
• Provide Tier 3 Support for core platform services and configuration defect resolution
• Performs new Salesforce release evaluations and assess impact
• Develops and maintains automation for deployments to reduce manual processes and improve efficiencies across systems and data centers
• Leads solution design discussions, develops work effort estimates for implementation and presents solutions
• Drafts and maintains solution documentation for platform components, integrations, and common use patterns to meet all architectural, security and operational requirements as defined by the larger organization.
• Provides training, coaching and support for issues relating to the Salesforce platform to experience and product team
Day-to-day Expectations
• This role works closely with other engineers and the technical lead daily, supporting multiple Salesforce application teams.
• The engineer is responsible for maintaining platform stability, partnering with IT and Security teams, and enabling efficient, reliable delivery of feature enhancements and hotfixes.
Responsibilities
• Experience in the CRM, Customer Support, Sales and Marketing domain
• Experience with the overall Salesforce platform and working knowledge of Salesforce integration approaches
• Experience delivering Salesforce solutions from design to production
• Experience integrating Salesforce with 3rd party solutions
• Experience engineering solutions across a heterogenous datacenter, cloud, and SaaS environments
• Experience using standard development practices
• Experience with change management systems and processes
• Experience in troubleshooting, diagnosis, and problem solving
• Experience with scripting languages (power shell or shell scripting)
• Experience with CI/CD tools and processes (Gitlab)
• Experience with Scaled Agile Framework (SAFe) highly desired

Required Qualifications
Top 5 must-have hard skills:
• Salesforce DevOps & CI/CD: The candidate should be fluent in modern DevOps practices, familiar with Source-driven development, Salesforce CLI, had experience with CI/CD pipelines, and ability to manage sandbox strategies, versioning, branching models, and automated testing.
• Apex & Salesforce Coding Experience: The candidate is expected to be proficient with Apex classes, triggers, asynchronous processing and batch jobs. Experience with data loader is preferable. Understand governor limits, performance optimization, and secure coding on the Salesforce platform.
• Data Modeling & Salesforce Architecture: Understanding of large data volumes, indexing and query performance. Strong knowledge of salesforce limits, multi-object architecture, and scalable patterns. Expertise in schema optimization and sharing/model security.
• Automated Testing & Quality Engineering: Experience with end-to-end testing, familiar with SFDX test automation. Ensure code quality through static analysis, unit testing and test automation.
• Security & Governance: Strong understanding of Salesforce security layers. Ability to design least-privilege, scalable access models. Familiarity with common compliance frameworks. Ability to implement change-management controls, auditability, and release governance using SFDX+CI/CD.
Top 3 hard skills:
• Must have experience in Salesforce security Model
• Must have experience in Salesforce Integration patterns
• Must have experience in Salesforce Flow optimization

Preferred Qualifications
• Platform certification is a plus
• Experience in Data Cloud is preferred.

Certifications